Service Desk Agent

7 hours ago

Klerksdorp, South Africa Senwes Ltd. Full time

**PURPOSE OF THE JOB**:
Assist with managing technology user expectations and fulfilling and/or remediating service support requests according to defined service levels.

**DUTIES AND RESPONSIBILITIES OF THE JOB**:

- Support technology service support peers to ensure the fulfilment of committed technology user/customer service and/or incident request outcomes within defined service levels.
- Collaborate with team members to troubleshoot and resolve technical issues users report.
- Assist in prioritizing and managing service requests and incidents to meet service level agreements (SLAs).
- Document and update knowledge base articles to facilitate efficient problem resolution.
- Participate in team meetings and training sessions to enhance technical skills and knowledge sharing.
- Contribute to the definition and execution of standards and procedures aligned with management and enterprise operating standards.
- Ensure service desk operations comply with organizational policies and regulatory requirements.
- Assist in monitoring service desk performance and outcomes.
- Support procedures to ensure data security, confidentiality, and integrity.
- Build and maintain strong relationships with users/customers through proactive communication and relationship building.
- Inform users/customers about the progress and status of their service requests, ensuring transparency and effectively managing expectations.
- Gather user feedback, address concerns promptly, and identify opportunities for service improvement.
- Serve as a primary point of contact for users, ensuring clear communication and understanding of service expectations and deliverables.
- Foster a customer-focused approach within the team to enhance overall customer satisfaction and trust in IT services.
- Collaborate with users to elaborate and document service and/or incident requests in business terms, ensuring clarity and alignment with their needs.
- Ensure that service and/or incident requests are accurately captured and understood to facilitate efficient resolution and customer satisfaction.
- Assess the business impact and risk based on the definition of the service request provided by the user.
- Identify, confirm, and record the impact and risk associated with service and/or incident requests.
- Manage service and/or incident request prioritization according to established standards and procedures.
- Determine the priority level for service requests based on agreed impact, risk assessment, and defined service levels for operational efficiency.
- Coordinate with internal and external service delivery partners to ensure service request outcomes meet agreed service levels.
- Monitor and track service desk activities, including incident resolution and service requests.
- Communicate progress updates to stakeholders and address any delays promptly.
- National Senior Certificate
- CompTIA A+.
- ITIL Foundation is advantageous.
- 2 years of IT-related experience.- Kindly note that a consumer credit record will be requested in respect of all appointments which involve dealing with cash or finances.

**CLOSING DATE: 19 SEPTEMBER 2024

  • Service Desk Agent

    2 days ago

    Klerksdorp, South Africa Senwes Ltd. Full time

    Senwes is looking for a Service Desk Agent (Level 1) who will be responsible for assisting with the management of technology customer expectations and the fulfilment and/or remediation of service support requests according to defined service levels. **Provide peer technology service desk support** - Support technology service support peers to drive the...

  • Front Desk Clerk Vacancy at Guest House in

    1 week ago

    Klerksdorp, South Africa Sibusisiwe Consulting Full time

    We are seeking a friendly and efficient **Front Desk Clerk **to join our team. **Key Details**: - Location: Klerksdorp - Closing Date: 15 November 2024 - Driver's License: Advantageous **Responsibilities**: - Manage front desk operations and reception - Answer and direct phone calls - Handle bookings, reservations, and check-ins/outs - Maintain records...

  • Junior Sales Agent

    4 days ago

    Klerksdorp, South Africa Rich League Marketing Full time

    We are seeking a motivated and enthusiastic junior sales agent to join our retail team. As a junior sales agent, you will play a crucial role in driving sales and building strong relationships with customers. This is an excellent opportunity for individuals who are passionate about sales and eager to learn and grow in a dynamic retail environment. In this...

  • Sales Agent

    2 days ago

    Klerksdorp, South Africa Rich League Marketing Full time

    We are currently seeking a dedicated and motivated sales agent to join our team in the retail industry. As a sales agent, you will play a crucial role in driving our business forward by creating an exceptional customer experience and maximising sales opportunities. With a focus on customer service and product knowledge, you will be responsible for building...

  • Independent Financial Services Sales Agent: Klerksdorp

    1 week ago

    Klerksdorp, North-West, South Africa iMasFinance Co-operative (Ltd) Full time R200 000 - R250 000 per year

    Job Purpose iMas Insurance Brokers is looking for Independent Financial Services Insurance Sales Agent within the Klerksdorp areas, with knowledge and experience in Life Insurance, specifically targeting the retail mass market. These individuals should be self-starters with an entrepreneurial flair and the capability to work independently.Job...

  • Customer Recovery Agent

    7 days ago

    Klerksdorp, North-West, South Africa Herotel Full time R120 000 - R200 000 per year

    Applications are invited for the Customer Recovery Agent position to be based in Jouberton.PURPOSE OF THE ROLE: The Customer Recovery Agent will be the facilitator of the relationships between the business and the client, building an emotional connection with the brand and their customers, achieving customer centricity. Answering customer questions and...

  • Receptionist/event Coordinator

    1 week ago

    Klerksdorp, South Africa RoseWalk Consultancy Full time

    Popular Game Lodge in the Klerksdorp, North West area is looking to hire a receptionist/events coordinator **1.** **Guest services/relations**: a. Inform guests of hotel rates and services b. Make and confirm reservations for guests c. Address guests’ service needs in a professional, positive and timely manner. d. Answering phones from prospective...

  • Grain Marketing Specialist

    2 weeks ago

    Klerksdorp, South Africa All Star Placements Full time

    We have a position available for a Grain Marketing Specialist in Klerksdorp. The duties expected of the successful applicant are as follows but not limited to: Solution design for grain customers: Responsible for the design of optimal practices and solutions to ensure optimal grain procurement and sales solutions. Assist with compilation and proposals of...

  • eCommerce Fulfillment

    1 week ago

    Klerksdorp, South Africa Senwes Full time

    A leading agricultural services company in Klerksdorp is seeking an eCommerce Fulfilment Agent to oversee marketplace operations, drive sales acquisition, and ensure effective product enrichment. The ideal candidate should have experience in eCommerce operations, strong organisational skills, and a proven ability to enhance customer engagement....

  • Ecommerce Fulfillment

    1 week ago

    Klerksdorp, South Africa Senwes Ltd. Full time

    A leading agricultural services company is seeking an eCommerce Fulfilment Agent to manage and optimise marketplace operations. The role involves overseeing order fulfilment, engaging customers to enhance sales, and ensuring product information accuracy across platforms. Candidates with relevant experience and post-matric qualifications in Commerce or...