German Customer Advocate

7 days ago

Cape Town, South Africa Boldr Full time

**WHAT YOU’LL LIKE ABOUT US**:

- Great company culture Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, anything that will positively impact our clients, and of course, you
- We’ve got training sessions in-store to help you level up your skillset.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please And we’ll want to hear all about your stories when you get back to the office.)
- We also cap off every week with a bit (a lot) of competitive board games.

**WHAT IS YOUR ROLE**:
As a Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns regarding the clients’ products and services. In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional manner.

**WHY DO WE WANT YOU**:
We are on the lookout for impact-driven, lifelong learners who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT WILL YOU DO**:

- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- You are expected to deliver service excellence and maximize customer satisfaction
- Work with the external team to stay updated on product and service knowledge

**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE...
- Curious, dynamic, and authentic, just like us #BeBoldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Genuinely passionate about customer satisfaction
- A proactive self-starter
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to working on rotating shifts

**Requirements**:
YOU HAVE
- 1+ years of experience in a customer support role, preferably with outbound call responsibilities
- 1+ years of experience in a technical support role is helpful, but not required
- German fluency is essential
- Excellent people & communication skills
- Comfortable troubleshooting technical issues over the phone
- Detail-oriented and organized
- Ability to work and collaborate with a small, fast-paced team
- Excellent reading comprehension, verbal, and written communication skills
- Strong and effective phone contact handling skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- The ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters

**Benefits**

Salary + benefits

  • Customer Advocate

    2 weeks ago

    Cape Town, South Africa Boldr Full time

    WHAT YOU’LL LIKE ABOUT US - Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. - We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you! - We’ve got training sessions in-store to help you level up your skillset. - With you on Boldr’s side,...

  • German Customer Service

    3 weeks ago

    Cape Town, South Africa ABC Worldwide Full time

     Job Title: German Customer Support RepresentativeLocation: Cape Town Employment Type: Full-time/ Hybrid (after 3months) Language Requirement: Fluent in German (written and spoken) & proficient in EnglishAbout the Role:We are seeking a German-speaking Customer Support Representative to join our dynamic team. The successful candidate will be responsible...

  • German Customer Service

    4 weeks ago

    Cape Town, South Africa ABC Worldwide Full time

    Job Description for the German-Speaking Customer Service Agent positionJob Title: German-Speaking Customer Service AgentIndustry: Sales of Accounting SoftwareLocation: Remote – Can be based anywhere in South AfricaStart Date: To be confirmedJob Description:We are looking for a proactive and customer-oriented German-Speaking Customer Service Agent to join a...

  • German Speaking Customer Service Representative

    1 week ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Customer Service Representative** **Job Type**: Remote | Full-time | Permanent **Salary**: R16 667 Gross per month + Benefits **Requirements**: - Fluent in German (B2+) - No criminal record. - Flexibility to work shifts - Fibre internet connection or fixed stable ADSL line required at own cost. - UPS Generator **Salary and Benefits** -...

  • Customer Advocate

    5 days ago

    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • GERMAN Speaking

    1 week ago

    Cape Town, South Africa DataFin Full time

    Overview Our client, a top player in the BPO game, is on the hunt for a German-speaking Customer Sales & Service Representative who's ready to bring the wow to customer service! If you're fluent in German and have a knack for helping people, this one’s for you. You’ll be the friendly voice helping customers with everything from booking flights and...

  • Customer Advocate

    1 week ago

    Cape Town, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...

  • German Speaking Customer Success Specialist Job

    1 week ago

    Cape Town, South Africa Language Recruiters Full time

    Do you want to work with a customer service team and help build the world’s most loyal travel community? Are you fluent in **German** with strong English communication skills? We have the perfect **job** opportunity for you! A trusted online community marketplace has an exciting job opportunity for a **German speaking Customer Success Specialist** to join...

  • German Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa SURGO Full time

    German Customer Service RepresentativesAirport Industria, Cape TownOur client, a leading BPO based in Airport Industria, Cape Town, is seeking German-speaking Customer Service Representatives to join their dynamic teamDo you speak German at B2 level or higher? Are you passionate about fashion and dedicated to delivering exceptional customer...

  • German Speaking Customer Support Consultant Job

    1 week ago

    Cape Town, South Africa Language Recruiters Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting **job **opportunity for a **German speaking Customer Support Consultant** to join their team in **Cape Town, South Africa**. You will be responsible to ensure our **German** speaking hoteliers are using their software with absolute happiness!...