Customer Advocate

2 days ago

Cape Town, South Africa Boldr Full time

WHAT YOU’LL LIKE ABOUT US
- Great company culture Our diverse backgrounds, commitment, and passion are the things that

make us great.
- We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course,

you
- We’ve got training sessions in-store to help you level up your skillset.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please And

we’ll want to hear all about your stories when you get back to the office.)
- We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

As a Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns

regarding the clients’ products and services. In this role, you will collaborate with internal and external

teams while handling the needs of the customer to provide excellent customer service in a timely and

professional manner.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, lifelong learners who are passionate about helping Boldr grow and

achieve our Purpose. We expect our team to become our ultimate partners in success by always giving

their 110% in everything, sharing their talents and quirks, and championing our core values: Curious,

Dynamic, and Authentic.

WHAT WILL YOU DO
- You will interact with customers to provide and process accurate, valid, and complete information

with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and

resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- You are expected to deliver service excellence and maximize customer satisfaction
- Work with the external team to stay updated on product and service knowledge

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...
- Curious, dynamic, and authentic, just like us #BeBoldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Genuinely passionate about customer satisfaction
- A proactive self-starter
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that,

you’re willing to share your skills and talents with the team.
- Amenable to working on rotating shifts

**Requirements**:
YOU HAVE

experience
- 1+ years of experience in a technical support role is helpful, but not required
- German fluency is essential
- Excellent people & communication skills
- Comfortable troubleshooting technical issues over the phone
- Detail-oriented and organized
- Ability to work and collaborate with a small, fast-paced team
- Excellent reading comprehension, verbal, and written communication skills
- Strong and effective phone contact handling skills
- An ability to understand and communicate complex ideas to customers, both verbally and in

written form
- The ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters

**Benefits**

Salary plus benefits

  • Customer Advocate

    2 weeks ago

    Cape Town, South Africa Boldr Full time

    **WHAT IS YOUR ROLE**: As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and...

  • Customer Advocate

    4 days ago

    Cape Town, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...

  • Senior Customer Advocate

    1 week ago

    Cape Town, South Africa Boldr Full time

    **WHAT YOU’LL LIKE ABOUT US**: Our Client is one of the leading technology solutions for busy eCommerce sellers to manage sales tax. Over the years they have established themselves as a trusted partner to over 150,000 businesses. Their mission is to make ecommerce easier for everyone. **WHAT IS YOUR ROLE**: As a Senior Customer Advocate, you will be part...

  • Customer Advocate

    7 days ago

    Cape Town, South Africa Boldrimpact Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Senior Customer Advocate – SaaS

    2 weeks ago

    Cape Town, South Africa Boldr Full time

    A leading global B-Corp in Cape Town is seeking a Senior Customer Advocate to enhance customer experience through proactive communication and problem-solving. The ideal candidate has at least 3 years of customer service experience, strong communication skills, and a passion for client satisfaction. This full-time role offers healthcare benefits and a dynamic...

  • Senior Customer Advocate

    1 day ago

    Cape Town, Western Cape, South Africa ff-7626-40aa-b5a1-de17efe89a82 Full time R250 000 - R400 000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwideWe are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...

  • Customer Advocate

    2 weeks ago

    Cape Town, South Africa Boldr Full time

    **WHAT YOU’LL LIKE ABOUT US**: - Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. - We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you! - We’ve got training sessions in store to help you level up your skill set. - With you on Boldr’s side,...

  • Senior SaaS Customer Advocate

    1 week ago

    Cape Town, South Africa Boldr Full time

    A leading global B-Corp in South Africa is looking for a Senior Customer Advocate to enhance client satisfaction by resolving their inquiries and issues effectively. The role requires strong communication skills and at least 3 years of customer service experience. Successful candidates will demonstrate analytical thinking and a passion for assisting clients,...

  • Customer Advocate

    1 week ago

    Cape Town, South Africa Boldr Full time

    WHAT IS YOUR ROLE WHAT WILL YOU DO - Answer client queries with enthusiasm, courtesy, and an open mind - Provide excellent customer service in a timely manner - Comfortably work with data - Support associates with their general queries and needs **Requirements**: YOU HAVE - At least a bachelor’s degree in any field you’re passionate about! - 50-60...

  • Senior Customer Advocate

    1 week ago

    Cape Town, South Africa Boldr Full time

    Answer client queries with enthusiasm, empathy, courtesy, humour and an open mind - Provide excellent customer service in a timely manner - Comfortably work with data - Upsell client products and brand through fun, engaging conversations **Requirements**: - Shopify experience a must have - 30- 40 words per minute typing speed, not negotiable - Excellent...