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Claims Information Support Analyst
2 weeks ago
About the Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
Career Opportunity
A position has become available at Santam Claims Business Support Department for the Junior Support Information Analyst, who is based in Gauteng.
**Job Description**:
**The purpose of this position is to**:
Analyse customer requirements and develop proposals of information solutions.
Support Information Specialist in ensuring that the information principles such as consistency and standardization are enforced in all Bi solutions
Training of information consumers
Link analytically obtained information from various sources to solve problems. Key Responsibilities
Business Information Planning
Assist Information Manager (IM) in Prioritization of BISS and Business to BITS Information projects
Assist IM in driving data quality improvement in the BISS domain.
Assist IM in providing strategic information needs of the Business Units
Management reporting
Support business with new Information requirement as well as support them with Information related incidents
Develop and deliver a consistent and uniform product or service to the Business Units
Liaison with external parties
Responsible for ensuring the execution of corrective actions and on-going compliance specifications to the business/internal stakeholders
Insights
Providing onsite customer mentoring and professional services.
Pro-actively identify and communicate more efficient ways to perform analysis to the business.
Involvement in engagement with stakeholders to understand their business challenges and advise on practical BI solutions
Support Information Manager in ensuring that the information principles such as consistency and standardization are enforced in all BI solutions
Governance
Setting up and maintaining controls, create service-related forms and documentation
Maintaining Jira & Confluence governance documents and standards
Maintain service standards, reporting procedures, statutory compliance
Data Strategy
Unified Qlik and Business Support SFTP sites
Access and maintenance of Information solutions
Alignment with BITS data strategy
Centralised reporting in Business Information Self Service by Drive self-service principles with the operational business
Qualification and Experience
Diploma in Information Systems/ Business Analysis
Qlik
- ,Business Objects, Cognos certified
Certified in Programming Languages i.e SQL / Java etc
3- 5 years’ practical experience in creating BI solutions using Qlik-, BO, Cognos, SQL
Experience with INPrinting preferred
Experience in BI analysis, business analysis or related field
Experience in understanding database structure and data extraction principle.
Experience of other BI tools is preferred.
Source code versioning/control systems, code branching and merging practices.
BI systems thinking Competencies
Cultivates innovation
Analytical thinking
Collaborates
Client focus
Flexibility and adaptability
Drives results Skills
A working knowledge of data visualization tools (eg. Qlik, BO)
Strong programming skills ( SQL essential, Python and/or R highly desirable, Spark, Java )
High degree of self-management, displaying an organised and measured approach to the workload and the clients
Strong problem solving and analytical skills
Excellent interpersonal, networking and relationship management skills
Exceptional client service orientation
Ability to work under pressure with appropriate prioritisation skills
Creativity and ability to innovate and find new solutions to new challenges
Results-orientated and deadline driven
Attention to detail
Ability to influence
Proficiency in MS Excel, MS Word and MS PowerPoint
Ability to articulate ideas clearly with exceptional organizational, presentation, and communication skills - both verbal and written.
Aptitude, interest, and self-motivation to continually learn new tools and techniques.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing di
