Pension Benefits Team Lead

Closing Date- 2025/05/21- Reference Number- SHO250513-1- Job Title- Pension Benefits Team Lead- Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location - Town or City- Brackenfell, Cape Town- Purpose of the JobThe Pensions Benefits Team Lead is responsible for the management and oversight of the end-to-end administration of the Pension Benefits team. This role entails the collection and analysis of data to ensure adherence to regulatory standards and organisational policies. Additionally, the Team Lead will support the Group Benefits Manager with the implementation of strategic initiatives designed to optimise pension benefit offerings for employees. By fostering team motivation and providing guidance to team members, the Team Lead will ensure operational efficiency while promoting a culture of continuous improvement.
- Job Advert Details- Job Category- Human Resources- Job Objectives**Administrative Oversight**
- Evaluate the accuracy of data captured and processed within relevant systems, conducting regular audits to ensure compliance with organisational standards.
- Develop and implement best practices for documentation and data management to enhance operational efficiency.

**Query Management and Resolution**
- Organise and prioritise the resolution of queries, ensuring timely escalation of concerns to maintain an efficient workflow.
- Collaborate with the People Support Desk to effectively communicate any changes or amendments to enhance first-line support for employees.

**Leadership and Team Management**
- Define the expectations for the team and manage adherence to benefits policies and procedures.
- Drive a productive and positive work environment, empowering team members to excel and contribute meaningfully to team objectives.
- Provide coaching, mentoring, and performance feedback to team members to support their professional development and growth.
- Champion an employee-centric culture within the benefits team where staff feel valued, empowered, and supported.

**Reporting and BI**
- Manage the accuracy of data inputs and oversee the generation of reports required by the Pension Benefits team or broader People team.
- Produce consolidated data, evaluating trends and areas for improvement in resource allocation and service delivery.

**Governance and Compliance**
- Ensure team compliance with relevant labour relations frameworks and organisational governance standards, including the POPI Act.
- Research and identify potential risks within processes and collaborate with team members to develop strategies for mitigation.

**Continuous Improvement and Innovation**
- Drive initiatives for continuous improvement within the team, researching opportunities to enhance service delivery and operational processes.
- Collaborate with interdepartmental teams to ensure effective communication and integration of workflows across services.
- Qualifications**Essential**
A degree or diploma in Human Resources, Business Administration, or a related field.
- Experience**Essential**
- +3 years of experience in benefits administration with team leadership, specifically in pensions and retirement plans.
- Proven experience in team leadership, demonstrating the ability to motivate and cultivate the development of team members.

**Preferred**
- Experience in the retail sector..
- Knowledge and Skills**Essential**
- Comprehensive knowledge of pension regulations and compliance standards.
- Proficiency in using benefits administration software, as well as the MS Office Suite with advanced Excel skills.