Senior Academic Support Coordinator

**Direct Reporting Line**:
Head: Academic

**Emeris** consolidates resources and expertise from **IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management**, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

**Emeris Sandton Campus**has a vacancy for an Senior Academic Support Coordinator.**

**Duties and Responsibilities**:
**Academic Department administration and Support**

- Provide administrative support to the allocated Faculty or School as related to Student Tutors.
- Use a range of institutional platforms and communication channels to support the allocated academic department/s with the promotion of student performance.
- Prepare and collate supporting documentation as required by PULSE and Group Internal audits
- Participate in student retention initiatives during registration which may include calling, tracking and academic counselling of students.
- Accurately and timeously capture and track information required by IIE026 and other relevant policies. This may include: completion of SITS (Student Intervention Tracker) and ATT (Academic Training Tracker) entries.
- Attend the academic department meetings and timeously share accurate minutes of these meetings.
- Accurately and timeously capture student notes in the student information management system, when required

**Independent Contractor and fixed-term Lecturer Administration and Support**

- Responsible for the day-to-day administrative management of the campus Fixed Term and Part-time Lecturer team within the allocated Faculty or School
- Address or direct Fixed Term and Part-time Lecturer queries timeously
- Monitor the Fixed Term and Part-time Lecturer's administrative performance, which may include ensuring the timeous submission of timesheets and documentation aligned with audit requirements and company policy.
- Capture and accurately track lecturing loads. Flag with the campus Faculty Head and/or Head: Academic any Lecturers who are nearing the maximum permissible lecturing hours.
- Notify the relevant lecturers timeously of any changes that may affect their designated modules/programmes.
- Prepare required information required for contracting purposes prior to any Independent Contractor and/or Fixed Term Contract Agreements being issued or work being offered or carried out. This may include MIE checks support the JHRO (when required) and completing contracting grids accurately and timeously.
- Provide JHRO and Shared Services Team with accurate and timeous Lecturer lecturing/workload/contracting information in the contracting grid.
- Collaborate with JHRO and Shared Services Team on the Independent Contractor appointment process to ensure that the process is streamlined and all audit and policy/process requirements are met prior to any Independent Contractor Agreements being issued or work being offered or carried out.
- First level approver for the lecturer timesheet approval process on the HR & Payroll system. This includes checking the HR & Payroll system timeously on a monthly basis in accordance with the payroll deadlines to ensure that all timesheets are approved and any queries are resolved before the timesheet deadline.
- Provide information and support to Part-Time and Fixed Term Lecturers related to the claiming process to ensure Lecturers claim timeously.
- Administratively support new Lecturer onboarding, induction and orientation sessions, this may include the sending invitations and attendance follow-up.
- nvitations and attendance follow-up. Provide administrative support to the allocated Faculty or School as related to the contracting of Student Tutors.

**Academic Projects/Initiatives and quality assurance administrative support**

- Administratively support QA processes and evidencing within the allocated Faculty or School.
- Administratively support the implementation and maintance of academic projects and intiatives within the allocated Faculty or School.

**Team support and general**

- Provide training and support to newly appointed Academic Support Coordinators

- Co-ordinate the implementation and/or oversee the subsequent maintance of academic projects and intiatives across the Faculty and Schools' academic departments.
- Monitor and identify areas of improvement with regards to Part-time and Fixed Term Lecturer contracting and payroll processes and administration.
- Monitor and enhance alignment and consistency in administrative support of QA processes and evidencing across the Faculty and Schools' academic departments.
- Resolve day-to-day challenges experienced by the Academic Support Co-Ordinator team, arrange/facilitate regular team focus group sessions with discussions centering on the challenges experienced with existing academic department processes and systems and propose improvements needed to address these challenges.
- Work with the team of Academic Support Coordinators to ensure all relevant camp