Call Centre QA Analyst

**Main Purpose of Role**: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team. **Key Performance Areas**: - Ensuring that QA agents are aware of their daily, weekly,...

**Requirements**: - Matric **OR **Grade 11 - Extensive computer knowledge - Excellent communication skills - At least 3 months outbound calling or relevant experience **You will learn...** - Identify call centre customers and their needs - Respond to customers with factual and accurate information - Gather and process data specifically related to call...

VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience advantageous If you interested in the above-mentioned role,...

VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience advantageous If you interested in the above-mentioned role,...

VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience If you interested in the above-mentioned role, Contact Naomi...

oversees daily call centre operations, focusing on performance, customer satisfaction, and sales targets. Key responsibilities include leading and coaching staff, analyzing performance data to identify trends and risks, optimizing call centre workflows, managing technology and software, developing and implementing call centre policies, and collaborating with...

We are looking for customer-focused and target-driven individuals for various outbound/Telesales campaigns. You will be expected to call new and existing customers to market and promote various insurance and related products. **Requirements**: - Minimum Grade 12/Matric Certificate - Any recognized Call Centre/Marketing/Sales Qualification/Certificate would...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer...

A leading technology firm in Randburg is seeking a Quality Verification Agent. The role involves validating call centre interactions to ensure compliance with standards and optimizing processes. Candidates should have at least 2 years of call centre experience and familiarity with quality assurance frameworks. This position offers an opportunity to enhance...

The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a sharp focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation...