Call Center QA

EOS is a high-end, customer centric, sales environment with two locations in KZN and in Gauteng. We are urgently looking for MTN or Multichoice Quality Assurance Analysts, to help us expand our business. **Responsibilities** - Monitor outbound calls to assess sales agents ensuring that all agents use the same script, aftercall procedures and accountability...

A leading technology service provider in Randburg is seeking a Quality Assurance Coach to ensure adherence to quality standards within the Call Centre. The role requires monitoring performance, delivering coaching, and identifying areas for improvement to enhance customer service quality. Ideal candidates should have at least 2 years of call centre...

Call Centre Representative Required **Requirements**: - Matric OR Grade 11 Term 4 report - Must be 18 to 29 years old - Sufficient computer knowledge - Well Spoken - Good Communication skills - Contributing to and driving sales by effectively calling clients. - Achieving sales targets and converting outbound leads. - Ensuring your product knowledge is...

The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a sharp focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation...

At OUTA, we take pride in the work we do. Working collaboratively in teams and with other organisations, active citizens and authorities, we strive to improve Government service delivery, whilst challenging corruption, maladministration and the abuse of power. We are sincere and authentic in our work, which makes a positive difference to the country. Our...

The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a sharp focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation...

REQUIREMENTS - Grade 12\Matric - Must have 1-2 years sales experience within a call center - Excellent communication skills (written and verbal) - Clear criminal and credit record. - Must have strong background as a call center agent including outbound and inbound call center experience. **Job Type**: Permanent **Salary**: From R4,500.00 per month

BPO Sector experience; - Experience in dealing and managing UK and US clients; - Experience working USA hours - Proven track record in handling managing multiple clients - Proven track record in managing an Omnichannel call centre - Start date: ASAP - Salary Negotiable **Responsibilities** - Responsible for our new call centre in Johannesburg, South...

Kairos International (Randburg) is on the hunt for seasoned sales agents. We require you to have a minimum of 1 year experience as a sales agent either in a call center or on the field. be able to travel to Randburg. **Salary**: R3,500.00 - R10,000.00 per month Ability to commute/relocate: - Randburg, Gauteng: Reliably commute or planning to relocate...

**Main Purpose of Role**: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team. **Key Performance Areas**: - Ensuring that QA agents are aware of their daily, weekly,...