Call Centre Agent E

1 week ago

Randburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

**experience and qualifications**:

- Minimum Qualification - Grade 12
- Preferred Qualification - Relevant Diploma
- Experience - 1-3 years Call Centre Agent Experience
- Person must not be an unrehabilitated insolvent
- **additional requirements**:
Additional requirements: Must have a minimum NQF level 5, business related qualification, completed Preferred: Minimum of 6 month call centre experience This is a 12 month contract

**responsibilities**:

- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Demonstrate teamwork as a valued team player
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Contribute to innovation by finding faster and more accurate ways of working
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Build and maintain stakeholder relationships
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment
- Resolve customer queries received through inbound calls
- Answer inbound calls in the eBucks call centre to provide product and service information to customers

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