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Spanish Customer Experience Agent

2 weeks ago

Somerset West, South Africa Outsource-x Full time

**Spanish Speaking Customer Support Agent**

**Job Description and Duties**

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese, French, Italian, and English Agents.

**Client Spec**:
UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

**Responsibilities**:
Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

Flexibility to take on additional tasks as directed by Team Leader.

**Requirements**:
Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

**Required Language Thresholds**:
Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

**Job Type**: Temporary
Contract length: 3 months

Pay: R15 000,00 - R25 000,00 per month

**Experience**:

- Customer Support: 2 years (required)

**Language**:

- Spanish (required)

**Location**:

- Somerset West, Western Cape 7130 (required)

Work Location: In person