Italian Customer Experience Agent

6 hours ago

Somerset West, South Africa Outsource-x Full time

**Italian Speaking Customer Support Agent**

**Job Description and Duties**

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Italian, Dutch, Italian, and English Agents.

**Client Spec**:
UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

**Responsibilities**:
Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

Flexibility to take on additional tasks as directed by Team Leader.

**Requirements**:
Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

**Required Language Thresholds**:
Italian (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

**Job Type**: Temporary
Contract length: 3 months

Pay: R15 000,00 - R22 000,00 per month

**Experience**:

- Customer support: 2 years (required)

**Language**:

- Italian (required)

**Location**:

- Somerset West, Western Cape 7130 (required)

Work Location: In person

  • Italian Customer Support Agent

    6 hours ago

    Somerset West, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Italian Speaking Agents in the Somerset West/Helderberg Area. We are a Somerset-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs...

  • Italian Customer Support Agent

    7 days ago

    Somerset West, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Italian Speaking Agents in the Somerset West/Helderberg Area. We are a Somerset-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs...

  • Italian Customer Support Executive

    5 days ago

    Somerset West, Western Cape, South Africa Outsource-x Full time

    Italian Speaking Customer Support AgentJob Description and DutiesAs a Customer Service Agent, you will be the first point of contact for supply and demand-relatedcustomer support inquiries for our Italian -speaking clients. The ideal candidate will be an effectivecommunicator, an analytical problem solver, and the ability to thrive in a fast-paced...

  • Italian Customer Support Specialist

    5 days ago

    Somerset West, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Italian Speaking Agents in the Somerset West/Helderberg Area. We are a Somerset-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs...

  • Spanish Customer Experience Agent

    2 weeks ago

    Somerset West, South Africa Outsource-x Full time

    **Spanish Speaking Customer Support Agent** **Job Description and Duties** As a Customer Service Agent, you will be the first point of contact for supply and demand-related communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside Dutch,...

  • Portuguese Customer Experience Agent

    2 weeks ago

    Somerset West, South Africa Outsource-x Full time

    **Portuguese Speaking Customer Support Agent** **Job Description and Duties** As a Customer Service Agent, you will be the first point of contact for supply and demand-related communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French,...

  • Spanish Customer Support Executive

    5 days ago

    Somerset West, Western Cape, South Africa Outsource-x Full time

    Spanish Speaking Customer Support AgentJob Description and DutiesAs a Customer Service Agent, you will be the first point of contact for supply and demand-relatedcustomer support inquiries for our Spanish -speaking clients. The ideal candidate will be an effectivecommunicator, an analytical problem solver, and the ability to thrive in a fast-paced...

  • Dutch Customer Support Executive

    5 days ago

    Somerset West, Western Cape, South Africa Outsource-x Full time

    Dutch Speaking Customer Support AgentJob Description and DutiesAs a Customer Service Agent, you will be the first point of contact for supply and demand-relatedcustomer support inquiries for our Dutch -speaking clients. The ideal candidate will be an effectivecommunicator, an analytical problem solver, and the ability to thrive in a fast-paced...

  • German Customer Support Executive

    3 days ago

    Somerset West, Western Cape, South Africa Outsource-x Full time

    German Speaking Customer Support AgentJob Description and DutiesAs a Customer Service Agent, you will be the first point of contact for supply and demand-relatedcustomer support inquiries for our German -speaking clients. The ideal candidate will be an effectivecommunicator, an analytical problem solver, and the ability to thrive in a fast-paced...

  • Customer Service Agent

    7 days ago

    Somerset West, South Africa DSL Telecom Full time

    **Job brief**: We are looking for a Customer Service Agent, who will provide excellent customer service by effectively solving customer issues, complaints and inquiries with accuracy and efficiency to maintain high customer satisfaction. If you’re naturally a helper, enjoy assisting people with issues and can explain technical details simply, we’d like...