Switchboard Operator/ Receptionist

1 day ago

Johannesburg, South Africa Smith Garb Full time

Gauteng, JHB - Eastern Suburbs
- R12 000 (Medical Aid and Pension Fund contributions excluded from basic)

Mining concern, based in the Eastern suburbs of Johannesburg, looking for a Switchboard Operator/ Receptionist to join their team. SAP experience essential.

**Qualification**:

- National Senior Certificate or equivalent

**Knowledge and experience**:

- Advanced problem-solving skills.
- A minimum of 5 years experience in the reception/administrative function.
- Telephony Skills-Knowledge of operating the Mitel system.
- Strong understanding how to work in a corporate Environment.
- Able to deal with customer queries -Advanced.
- SAP experience.

**Duties**:

- Routine communication in connection with instructions, requests or normal work tasks. Senior Administrator: Corporate, Directors and managers and Manager Recruitment, Compensation and Benefits.
- Routine communication with customers or clients, both Internal and external customers.
- Simple verbal instructions to other Employees and/or Cleaner.
- Routine communication with customers or clients both internal and external customers on the switchboard including for Visitors that come to Visitors Centre and VIP visits for dispatches.
- Always deliver excellent customer service with no complaints from customer’s or manager.
- Deal with all enquiries in a professional and courteous manner - with no outstanding customer queries daily.
- Liaise between Security reception and security for visitors.
- Answering telephone, screen and direct calls (managing and operating the switchboard) - Reports from IT.
- Schedule electronic appointments for meeting rooms - No double bookings.
- Coordinate meetings and organise catering.
- Dress code is professional or corporate attire.
- Ensure cleanliness and appearance of Visitors Centre.
- Distribute Birthday cards monthly.
- Execution of UBUNTU policy deliveries.
- Update Intranet Telephone list & speed dial listing
- Stock take ordering stationery, crockery & beverages
- Routine communication with customers or clients both internal and external customers. Booking of meeting rooms.

**Skills and attributes**:

- Computer literacy-SAP and Intermediate skills on MS office
- Advanced verbal and written communication Skills.
- Professional personal Presentation
- Strong customer service Orientation experience should have been gained in multinational companies.
- Advanced organizing and Planning.

For more information please contact:

- Crystal Willis

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