Divisional Operations Manager

**Area**:
**Midrand**

**My client, a world-class group of companies with a complete value chain in the logistics industry. Who pride themselves on delivering exceptional services and maintaining strong relationships with their clients. As a leader in the industry they are dedicated to continuous growth and sustainability are looking for a dynamic Divisional operations Manager to join their Midrand team.**

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**Qualifications**:

- **Tertiary Qualification - BA in Business Management or a similar field.**

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**Experience**:

- **Minimum of 7 years' experience in a similar and relevant role.**

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**Skills Required**:

- **Strong financial acumen to control monthly targets and provide comprehensive reports to the executive team.**:

- ** Ability to make sound decisions under pressure while adhering to company policies and procedures.**:

- ** Excellent analytical skills for performance analysis and optimization of maintenance services.**:

- ** Exceptional verbal, written, and interpersonal communication skills.**:

- ** Strong negotiation and interpersonal skills.**:

- ** Team player with the ability to collaborate effectively.**:

- ** Leadership and employee management skills.**:

- ** Excellent time management and planning abilities.**:

- ** Proactive approach to problem-solving.**

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**Key Responsibilities**:

- **Analyze the overall budget and expenses for relevant depots, determining the most cost-effective and efficient means of maintenance services.**:

- ** Guide and direct staff to achieve operational standards, assessing staff functions within the respective functional areas to ensure goals and objectives are met. Effectively manage all reporting staff.**:

- ** Ensure financial tracking and reporting to deliver services within agreed budgets and service levels.**:

- ** Run an efficient and profitable service for the client through productive staffing, customer retention, cost controls, objective achievement, and maintenance of service records.**:

- ** Maintain high-quality service and repairs while minimizing comebacks.**:

- ** Develop and manage risk profiles for Client depot operations, ensuring proactive management.**:

- ** Convene and manage weekly department meetings.**:

- ** Manage the Service Level Agreement (SLA) to ensure depots are always in full compliance.**:

- ** Maximize earning potential by networking and seeking potential clients for relevant refurbishment centers.**:

- ** Conduct regular branch and distributor inspections to ensure adherence to required technical support standards.**:

- ** Reduce unnecessary expenditure in depots by ensuring correct procedures and protocols are followed.**:

- ** Maximize earning potential by focusing on customer-paid servicing, maintenance, and repairs on all available units.**:

- ** Minimize in-contract repairs and breakdowns due to poor service and maintenance operations, schedules, and discipline.**:

- ** Maintain and develop relationships with clients to drive business growth and sustainability.**:

- ** Ensure responsible depots fully utilize the SLA for customer work instead of outsourcing.**:

- ** Ensure depots follow correct timelines and procedures set within the company for all work done for the customer.**:

- ** Provide guidance and management support to all Depot Managers regarding the SLA.**:

- ** Identify opportunities to develop national refurbishment centers and increase profitability.**:

- ** Ensure no liabilities against the company for incomplete or subpar work.**:

- ** Minimize customer complaints to uncontrollable conditions and circumstances rather than negligent acts of the company.**:

- ** Resolve customer complaints during the first encounter and prevent repeat complaints of the same nature.**:

- ** Ensure all RTMS audits are fully compliant and passed for all responsible departments.