Account Manager

**Job Summary**:
We are seeking a driven and customer-focused Account Manager to join our dynamic Regional team. As an Account Manager, your primary responsibility will be customer account development, where you will leverage the capabilities of Landfolio and our professional services to address customer needs. You will oversee the commercial relationship with customers - managing proposals, agreements, and invoicing - while driving growth in annual recurring revenue (ARR). Your role will focus on maintaining and growing relationships with existing clients (80%) while identifying and developing new business opportunities (20%). Reporting to the Global Director of Business Development, you will collaborate closely with internal teams in the region, including Solution Delivery and Project Management, to deliver tailored solutions and achieve shared success.

**Work Arrangement**:Hybrid: 3 days per week in the Cape Town office / 2 days from home

**Travel Required**: ~ 10 - 15% Domestic and International

**Key Responsibilities**:

- Develop and nurture long-term relationships with existing clients, understanding their business needs and ensuring they maximize the value of Landfolio and our professional services.
- Proactively identify upselling and cross-selling opportunities within the existing customer base, including software enhancements and additional service offerings.
- Serve as the primary point of contact for assigned accounts, ensuring prompt and effective communication.
- Engage in solution selling by identifying client challenges and offering tailored combinations of Landfolio software and professional services to meet their needs.
- Collaborate with internal teams, including solution delivery and product management, to align customer requirements with organizational capabilities and ensure successful implementation of customized solutions.
- Manage the commercial relationship with customers, including drafting proposals, negotiating agreements, and overseeing invoicing processes.
- Drive growth in annual recurring revenue (ARR) by successfully managing existing accounts and acquiring new customers.
- Create and deliver impactful presentations and proposals showcasing Landfolio’s capabilities, as well as the value of professional services tailored to clients' requirements.
- Monitor account performance metrics, providing regular updates and insights to both clients and the organization.
- Stay updated on industry trends, regulatory changes, and competing solutions to offer valuable advice and ensure Landfolio remains the preferred choice.

**Knowledge, Skills and Abilities (KSAs)**:

- Excellent communication, negotiation, and interpersonal skills in English (with proficiency in French or Portuguese an asset).
- Strong analytical and problem-solving abilities with an attention to detail.
- Proficiency in CRM tools and software (with Pipedrive or Kantata/Mavenlink an asset).
- Ability to balance account growth through both existing and new customers.
- Demonstrated ability to collaborate effectively with cross-functional teams.
- Expertise in solution selling, with a proactive approach to addressing client challenges through tailored software and professional services.
- Familiarity with land or mineral rights management, other geospatial-based systems or compliance solutions (preferred).
- Solid understanding of commercial processes, including proposals, agreements, and invoicing.

**Experience and Education**:

- Proven experience in account management related to information technology, preferably within software sales or a related field.
- Experience in solution selling or professional services delivery in B2B or B2G is highly desirable.
- Bachelor's degree in business, technology marketing, or an industry related field, or equivalent.

**Why Join Us?**
- Grow with a globally recognised leader in land and mineral rights management.
- Innovative and collaborative work environment.
- Opportunities for career growth and development.
- Competitive salary and benefits package.

**About Spatial Dimension**:
Spatial Dimension is a global leader in providing enterprise-scale land management solutions to customers across commercial and government sectors. The company's flagship product, Landfolio, is recognised as the world’s premier compliance solution for land and mineral rights management, helping clients extract value from their land assets while ensuring regulatory compliance.

In the private sector, many of the world’s most successful mining, oil & gas, renewables, and forestry companies use Landfolio to ensure that all obligations relating to their rights, permits, leases, and related agreements are fulfilled.

In the public sector, Landfolio has been deployed at more than 30 government agencies globally for cadastre, registry, and natural resource management.

Founded in 1999 in Cape Town, Spatial Dimension has close to 100 employees located in Australia, Brazil, Canada, South Africa, the United