Sales Consultant

1 week ago

Johannesburg, South Africa Twisp Full time

Main purpose of the role:
The Twisp Kiosk Sales Consultant focuses on offering a superior customer service to all Twisp customers, emphasizing on selling and up-selling Twisp products and the ‘Customer Journey’. A key focus of this role is to ensure that sales targets are reached and customer queries are resolved through product knowledge, research and trouble shooting. A Twisp Kiosk Sales Consultant is responsible for safe keeping of all company propety and assests, facilitatiing stock control, processing sales, handling cash and following all Twisp Standard Operating Procedures (SOPs) and policies at all times.

**Responsibilities**:
The primary tasks, functions and deliverables of the role include, but are not limited to:

- Offering a superior customer service to all Twisp customers, emphasizing on selling the Twisp products and ‘Customer Journey’.
- Selling and upselling Twisp products to existing and new customers.
- Reaching Sales targets.
- Ensuring the safe keeping of all company property at the Kiosks/ work station, including, but limited to: company computers/ laptops, phones, stock, money, equipment and related resources.
- Ensure that all point of sale (POS) procedures are followed inline with Twisp’s standard operating procedures.
- Facilitating the Twisp Kiosk stock controll process, which may include replenish stock, doing stock takes, safe keeping of stock and ensuring that stock does not get damaged/lost/stollen, doing interbranch transfers (IBT) and receiving of stock deliveries.
- Handling of cash and card sales, including processing of sales, banking, doing cashups and managing the float.
- Understanding and displaying knowledge of the Twisp brand, products, services, policies, procedures and company ethos.
- General housekeeping of the Twisp kiosk and ensuring that your kiosk and/or work station, and your personal appearance represents Twisp’s professionalism, the quality or our products and our care for our customers.

Skills and Competencies:
The abilities that the individual needs in order to perform this role effectively:

- Customer service orientated
- Sales driven and ability to up-sell
- Ability to understand and display a good understanding of sales principles
- Fluent verbal and written English communication skills
- Promote the Twisp brand and company ethos

Education and Experience Requirements:

- Matric or NQF equivalent
- Marketing/Retail Certificate/Diploma/Degree or equivalent
- Previous Retail sales experience advantageous

**Experience**:

- Retail: 1 year (preferred)

Ability to Commute:

- Johannesburg, Gauteng (required)

Ability to Relocate:

- Johannesburg, Gauteng: Relocate before starting work (required)

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