Front Office Administrator
2 weeks ago
ikeja is seeking a meticulous Front Office Administrator for a **3 month contract** to support our front desk operations and deliver exceptional service to our clients and visitors.
The Front Office Administrator will serve as the first point of contact for our guests, ensuring a warm and welcoming atmosphere. You will handle various administrative tasks, manage incoming calls, and assist with office management duties. This contract role requires strong organizational skills, excellent communication abilities, and a friendly demeanor.
**Key Responsibilities**:
- Register walk-in clients.
- Address client-related inquiries in person, through WhatsApp, or via telephone.
- Process payments received from customers.
- Ensure the information in the system remains accurate and up to date.
- Respond to all incoming phone calls and redirect them to the appropriate personnel.
- Perform daily cash reconciliation activities.
- Provide administrative support to colleagues in both office and field settings.
- Remain accessible and attentive to clients during high-demand periods, particularly at the beginning and end of each month.
- Escalate complex inquiries or issues to the Senior Customer Engagement Team Leads or your Line Manager.
- Identify opportunities for process improvements regarding documents or systems to enhance overall efficiency and reduce the occurrence of repeat inquiries.
- Adhere to project timelines and communicate any potential risks promptly.
- Execute tasks as directed by your Line Manager or the Senior Customer Engagement Leads.
**Requirements**:
**Experience**:
- 1-2 years of relevant Industry experience in a customer-facing role. E.g. within an office-type environment, or in rental agencies (e.g. car or real estate), where a high standard of customer interaction is required.
- Excellent communication skills (verbal & written).
- Outstanding customer orientation and problem-solving skills.
- Ability to work independently as well in a team.
- Ability to live out the ikeja company values when carrying out your role.
- Ability to work outside of normal business hours - if shift work so requires.
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