Portable Possessions Claims Team Manager

2 weeks ago


Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose
Requirements
- Matric
- Leadership, management and/or insurance related studies completed or in progress will be beneficial
- At least 2 years' experience in a short-term insurance claims department
- Previous leadership experience will be an advantage
Duties & Responsibilities
- Assume full leadership responsibility for a team of portable possessions or fast track consultants for the general and executive teams.
- Checking and validating of all claims processed within the team
- Team development and performance (Which involves thorough coaching and one on ones)
- General day to day management of a team
- Liaise with service providers, clients, brokers, and consultants
- Handling all queries and problems from service providers and clients
- Conduct all the above to the required performance and quality standards that are in place
Competencies
- Self-disciplined and self-motivated
- Problem solving/initiative
- Negotiation skills
- Stress/change tolerance
- Tenacity and resilience
- Be an analytical thinker
- Customer service oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability
- Conflict handling
- Computer literate
- Leadership and management skills/potential are essential
- Excellent administration and organisational skills
- Excellent interpersonal and communication skills (verbal and written)

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.



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