Claims Team Leader

3 days ago

Centurion, South Africa PSG Insure Full time

Job description:The purpose of the position will be to supervise a team of Claims Consultants, which will include the day-to-day operations of the team and to oversee that all claims’ activities are resolved in accordance with the relevant service level agreement as well as the established guidelines and procedures.

**Responsibilities**:

- Supervising a team of Claims Consultants (focusing on personal and commercial lines)
- Identify the training and development requirements of the team members
- Monitor the performance of each team member, provide feedback in this regard, and implement suitable corrective action where applicable
- Report, investigate and assist with disciplinary action where required
- Develop and maintain efficient professional relationships with clients, advisor offices and service providers
- Coordinate daily claims activities
- Improve on service delivery by monitoring work quality and procedures
- Investigate and resolve complaints received
- Resolve escalated and/or complex queries
- Complete monthly analysis of data and reporting

Skill sets required:

- Full NQF Level 4 Short-Term Insurance Qualification or suitable alternative as recognised by the FSCA
- Regulatory Exam Level 1 (Representatives RE5)
- Minimum 5 years’ Claims Team Leader experience (personal and commercial lines) in the short-term insurance industry
- Previous supervisory experience will serve as an advantage
- Excellent communication skills (verbal and written)
- Highly deadline driven, quality orientated and resilient
- Strong planning and organising skills
- Strong supervisory skills
- Strong negotiation and problem-solving skills
- Client focussed with strong interpersonal and negotiation skills
- Policy, product, and systems knowledge
- Ability to adapt and respond to a complex, fast paced and pressurised environment

Work Location: In person

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