Claims Team Leader

2 weeks ago

Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

**Gauteng**, Centurion**

**Monthly (Market related, Negotiable)**

**Purpose**
Responsible to assist with the daily running and management of the Division through the effective use of resources. Ensuring that SLA’s are met per Binder Agreements.

The purpose is the effective management of claims consultants. Ensure efficient service levels to internal and external clients by providing customer service and preparing and analysing claims management reports.

**Main activities and key responsibilities**:
The
**Claims Team Manager** is responsible for the following, including, but not limited to**:

- Ensuring SLA’s are being met per agreements with clients
- Ensure claims are managed in accordance with Binder Agreements
- Ensure that the correct processes are followed per Insurer/Broker and Client
- Validation of Claims
- Handling of claims above mandate
- Management reports
- Delegation of duties
- Managing exceptions
- Management and motivation of staff
- Attending client and insurer meetings
- Training of staff and ensuring all training registers are completed
- Managing and maintaining interdepartmental relationships
- Ensuring discipline in the department
- Assist with administrative functions and undertake special projects as and when requested
- Ensure that employees under supervision are being supervised per FAIS and FICA standards
- Resolving issues / problem areas arising from reports.

For more information please contact:
**Cathren Kgatla

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