Bilingual French Team Leader

1 week ago

Sandton, Gauteng, South Africa 86bc5218-af2f-4ff0-96d3-f235fbbe68c1 Full time R900 000 - R1 200 000 per year

We're Hiring: Team Leader – Bilingual (French & English)

Are you passionate about leading teams and delivering exceptional customer experiences?

We are looking for a dynamic, bilingual (French & English) Team Leader to oversee and support a team of customer service agents in meeting and exceeding client expectations.

Job Purpose

As a Team Leader, you will manage a team of Agents, ensuring top-tier service delivery aligned with contractual commitments and operational goals.

Key Responsibilities

  • Lead, coach, and motivate a team to consistently deliver high-quality customer service
  • Monitor team performance and take proactive steps to improve KPIs
  • Ensure accurate reporting, timesheet approvals, and performance tracking
  • Deliver regular team briefings and feedback sessions
  • Promote customer satisfaction through call quality monitoring and coaching
  • Communicate clearly and effectively with internal stakeholders and escalate issues as needed

What We're Looking For

  • Fluent in
    both English and French
    (oral and written) –
    essential
  • 1+ year of Call Centre experience
  • 6–12 months experience in a supervisory or team leader role
  • Strong leadership, communication, and coaching skills
  • Ability to problem-solve, prioritize and inspire teamwork
  • Familiarity with call centre systems and tools

Why Join Us?

  • Be part of a supportive, fast-paced, and bilingual environment
  • Opportunities for growth and development
  • Engage in meaningful work that directly impacts customer satisfaction
  • Competitive salary and benefits package

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