Senior Solution Consultant

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you interested in working in an evolving space where you bring in new ideas to help your customers transform and innovate their business?

Role Overview:
We are looking for Senior Consultant, based in Johannesburg, with experience and passion for selling technology solutions to senior executives. Somebody who has a proven track record of finding creative ways of solving complex problems with out-of-the box thinking & dynamic storytelling that can drive customer success and build lasting relationships.

As a technical ambassador of Genesys, you will be challenged to Go Big showcasing Genesys continuously evolving and innovative customer experience offering, act as a pre-sales expert, discover & understand customer needs and create compelling business solution roadmaps to enhance their Customer experience journey.

Key Responsibilities
- Showcasing your technical expertise and creative talent by developing and presenting dynamic demonstrations to the executives, stakeholders, and key influencers.
- Understanding your customers' strategies and help them drive their business using our unique solutions
- Create a customized demo and have the opportunity to tell the story that showcases the solution.
- Identifying and overcome obstacles of strategic deals in internal discussions and during customer and partners meetings.
- Staying ahead of relevant technology trends, competitive analysis and market differentiators through internal training, self-study, and industry-standard certifications.
- Providing feedback to product management about product enhancements that can address customer needs and guide additional value.
- Sharing and learning best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.

Additional Responsibilities:

- Own the responses to RFXs as needed.
- Demonstrate the value of Genesys solutions in our Customer Experience Centre.
- Ensure a seamless transition from pre-sales to implementation by documenting all key elements.

The minimum requirements for this role include:

- BS degree in Computer Science or Engineering, Business or equivalent industry experience.
- Technical knowledge of Contact Centre technologies such as VOIP, surveys, quality management, recording, workforce management, IVR, digital engagement, and PCI compliance.
- Prior experience with AI technologies and frameworks (machine learning, natural Language understanding, GenAI, large language models, prompt engineering)
- Experience in articulating the value of solutions during presentations.
- Ability to propose solutions mapped to business requirements, scoping both functional and non-functional specifications, and providing a solution proposal, architecture diagram, and collaborating with professional services to ensure an accurate Statement of Work (SoW).
- Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize, and be detail-oriented
- Exceptional presentation skills, with the ability to command workshops and guide discussions to successful conclusions.
- You are outgoing, energeti