Senior Solutions Consultant

1 week ago

Johannesburg, Gauteng, South Africa SYSPRO Full time R250 000 - R400 000 per year

Summarized Accountability:

The Senior Solutions Consultant is responsible for training, guiding, and providing customers with SYSPRO products, and product-related, support and ensuring the resolution of all issues as required. The Senior Solutions Consultant is responsible to identify and resolve issues while maintaining SYSPRO standard procedures.

Key Responsibilities

Key Responsibilities:

  • The Solution Consultant assists the customer in ensuring business-relevant solutions are implemented and maintained and assists SYSPRO in achieving ALF retention and growth.
  • Ensure event tracking system procedures are followed when logging errors/queries.
  • Complete assigned work according to given schedule.
  • Provide maintenance support.
  • Analyze and recommend improvements on products, and procedures to improve customer usage of SYSPRO Software.
  • Prepare documentation for enhancements and log in the appropriate software.
  • Complete job sheets for all customers with pre-paid hours purchased and/or for all non-chargeable support and get customer to sign-off.

Skills, Knowledge and Expertise

Qualifications and Experience:

  • Senior certificate or NQF 4 equivalent.
  • B.Com IT or B. Com Accounting, PPIM will be advantageous
  • 3 - 5 years SYSPRO experience

Knowledge:

  • Minimum 3 years' business process experience.
  • Minimum 3 years' SYSPRO product experience.

Skills required:

  • Strong channel Industry knowledge
  • Strong influential ability
  • Strong business development abilities
  • Project management
  • Excellent communication skills

About SYSPRO

SYSPRO is a leading, global Enterprise Resource Planning software provider that was established in 1978. SYSPRO specializes in key manufacturing and distribution industries. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia, and Australasia, SYSPRO customers are backed by a team of global experts who drive maximum value out of IT systems and business solutions. When you work at SYSPRO, it's more than just a job. You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.

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