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Senior Solutions Consultant

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Johannesburg, South Africa SYSPRO Full time

Overview Senior Solutions Consultant (Distribution and Manufacturing) – SYSPRO, Johannesburg, Gauteng, South Africa Location Johannesburg, Gauteng, South Africa Summary Senior Solutions Consultant is responsible for training, guiding, and providing customers with SYSPRO products and product-related support, and ensuring the resolution of issues as required. The role identifies and resolves issues while maintaining SYSPRO standard procedures. Responsibilities Train, guide, and provide customers with SYSPRO products and product-related support; ensure resolution of issues in line with SYSPRO standard procedures. Identify and resolve issues while maintaining SYSPRO standard procedures. Assist the customer in implementing and maintaining business-relevant solutions and help SYSPRO achieve ALF retention and growth. Ensure event tracking system procedures are followed when logging errors/queries. Complete assigned work according to the given schedule. Provide maintenance support. Analyze and recommend improvements to products and procedures to enhance customer usage of SYSPRO software. Prepare documentation for enhancements and log in the appropriate software. Complete job sheets for all customers with prepaid hours purchased and/or for all non-chargeable support and obtain customer sign-off. Qualifications and Experience Senior certificate or NQF 4 equivalent. B.Com IT or B. Com Accounting; PPIM will be advantageous. 3 - 5 years SYSPRO experience. Minimum 3 years’ business process experience. Minimum 3 years’ SYSPRO product experience. Knowledge and Skills Strong channel industry knowledge. Strong influential ability. Strong business development abilities. Project management. Excellent communication skills. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Consulting, Information Technology, and Sales Industries: Software Development Note: This listing consolidates the original role description and removes extraneous postings and boilerplate content. It retains the core responsibilities and qualifications. #J-18808-Ljbffr