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OTC Billing Clerk

3 weeks ago

Midrand, South Africa Fidelity Services Group Full time

**6 MONTH CONTRACT ONLY**:
**Job Title: Billing Clerk**

Reporting To: Order Entry Supervisor

The aim of this position is to capture, process and maintain all information pertaining to client’s services accurately & timeously

**Minimum Requirements**:

- Matric

**Skills & Attributes**:

- Excellent verbal & written communication skills
- Computer literate - Excel essential
- Listener experience advantageous
- Excellent telephone skills
- Strong organization and supervisory skills
- Solid attention to detail to ensure accuracy of information

**Job Function**:

- To receive from the admin co-coordinator all contracts, costing sheet and quotations for new and existing clients to capture with extreme care to ensure complete, accurate and reliable information regarding the client.
- To ensure that the quotation and the costing sheet to be handed to the Technical co-coordinator so that she/he can schedule the appointment for the client.
- To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet or quotation
- Ensure that all information is captured without errors, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company.
- Ensure that all required data is captured correctly on listener.
- Provide customer record information to Dealers to commence installations and services.
- Due Diligence Calls made to new Dealer clients to verify contract purchases and communicate to the Dealer Administrators
- Ensure that disciplinary code is adhered to at all times
- SOP’s must be upheld
- Meeting and keeping on agreed upon targets-Kemsley
- Ensure SOX compliance at all times.
- Review invoices to identify any errors before invoice delivery
- Maintain and update customers' database.
- Improvise existing billing procedures to avoid recurrence of errors.
- Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs;
- To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved
- Ensure that the Big 5 principles are upheld at all times

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._