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Junior Key Account Manager
2 weeks ago
The Key Account Manager is responsible for handling client accounts and maintaining strong relationships. They will be the lead point of contact for all key client matters, anticipate the clients needs, work to ensure deadlines for the client are met and help the client succeed. The Key Account Manager will assist to bring in new business from existing clients or contacts and will develop new relationships with potential clients.
- Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives.
- Suggest solutions that answer clients’ needs and wants.
- Deals with conflict and resolves arguments, demonstrates self-insight and emotional control.
- Acting as the main point of contact between clients and internal teams.
- Ensure clear understanding of client objectives.
- Build strong trade relationships to assist in execution of objectives.
- Attend regular meetings to update client, customer and Group, review plans and optimise processes.
- Report and communicate customers' feedback on service, technology and product delivery.
- Analyse client data to provide customer relationship management.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
- Overseeing internal budgets with the company and external budgets with the company and the client.
- Strategic planning to improve client results.
- Ability to analyse data and sales statistics and translate results into better solutions.
- Prioritise and manage competing demands and expectations.
- Support, supervise and motivate Brand Ambassador team to maximize profit by upselling or cross-selling.
- Communicate information to sales team.
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives.
- Encouraging field team with the ability to mentor and lead.
- Ensure accurate in-store administration and support staff with in-store issues.
- Encourage a culture of focusing on deliverables among the team.
- Serve as contact point for key customers and internal teams.
- Resolve client issues and complaints.
- Meeting all client needs and deliverables according to proposed timelines.
- Working with additional team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
- Seizes opportunities to add value and reduce costs; shows an awareness of the bottom-line impact of decisions.
- Strives to achieve outstanding results; acts with determination and persists through difficulties to achieve results.
- Interprets data rationally and evaluates information objectively as the starting point for development and improvement.
- Ensure a minimum of 3 trade visits in a month.
- Ability to work under pressure, multitask, prioritize and manage time efficiently.
- Self-motivated and self-directed.
- Excellent interpersonal relationship skills.
- Demonstrate abilities to anticipate and manage change.
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs.
**Salary**: R180,000.00 - R240,000.00 per year
**Experience**:
- Agency: 1 year (required)
Ability to Commute:
- Johannesburg, Gauteng (required)
Ability to Relocate:
- Johannesburg, Gauteng: Relocate before starting work (required)
