Administrator

2 weeks ago

Durban, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.

**Role Purpose**

To provide comprehensive, effective and efficient administrative support functions and coordination for the Business Unit.

**Requirements**:

- A National Senior Certificate is essential
- A business-related tertiary qualification is highly advantageous
- Minimum of 1-2 years’ experience in an administrative work environment
- MS Office / Office 365 proficiency

**Duties & Responsibilities**
- Responsible for end-to-end administration of health professional registrations.
- Effective and prompt management of the centralised mailbox.
- Resolve complaints effectively within specified time frames and recommend corrective action to resolve customer complaints or queries.
- Engage in effective communication and deliver according to Service Level Agreements.
- Maintain consistent service delivery to ensure client retention and satisfaction.
- Coordinate and action payments via the relevant system.
- Establish productive, professional relationships with key stakeholders in the various networks.
- Create partnerships with relevant stakeholders to understand business priorities and requirements.
- Ensure all stakeholders receive clear, accurate information and updates.
- Serve as the internal and external client liaison with regards to rates, products and other risk issues.
- Collate, compile and distribute documents and reports to provide statistical insights to the required stakeholders.
- Data extraction from existing systems, as well as validation and manipulation of the data.
- Accurate recording of data for business intelligence and reporting.
- Ad hoc support for various functions and events.
- Assist with workflow allocation when required.
- Effectively drive performance excellence to ensure business objectives are achieved.
- Adhere to policies and procedures and take corrective action where necessary.
- Identify own growth and development needs and schedule interventions to enable ongoing development, training and personal growth.

**Competencies**
- Attention to detail
- Effective communication skills (verbal and written)
- Deadline driven
- Planning skills
- Team player
- Accountability
- Prioritisation
- Ability to display strong administrative skills

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