Administrator: Dealer Warranty

1 week ago

Vereeniging, South Africa Motus Corporation Full time

Job Title: Administrator -Dealer Warranty

Location: Vereeniging

Company: Motus VW

**Salary**: Market Related

Job Summary:
Key Performance

Customer Satisfaction

- Process all warranty claims in line with VWSA and dealership policies and procedures.
- Liaise with the relevant staff in the service department and at VWSA to resolve costing and warranty issues

Campaign Coordinator, Service Core Processes Gate Keeper

- Download relevant campaign information from Partner Net and pass on information to the service manager to be
- Warranty Claims
- Gate 1 Service Core Process - checking before loading on system. Quality control - Warranty Submissions.
- Gate 2 - Pre-Repair commencement
- Gate 3 - Quality
- Gate 4 -Costing
- Return defective parts to manufacturer as required

**Responsibilities**:

- Process warranty claims accurately and efficiently, ensuring all necessary documentation is submitted and deadlines are met
- Communicate with customers regarding warranty claims, providing updates and answering any questions they may have
- Maintain detailed records of warranty claims and repairs, including documentation of parts and labor costs
- Work closely with manufacturers to resolve any warranty claim disputes or issues
- Train dealership staff on warranty claim processes and best practices
- Keep up-to-date on manufacturer warranty guidelines and requirements
- Assist with other administrative tasks as needed

Qualifications:

- High school diploma or equivalent required; post-secondary education in automotive technology or a related field preferred
- Minimum of 2 years of experience in automotive warranty administration or a related field
- Strong knowledge of automotive warranties, including different warranty types and coverage levels
- Excellent communication skills, both written and verbal
- Proficiency in Microsoft Office and other relevant software programs
- Strong attention to detail and organizational skills
- Ability to work independently and prioritize tasks effectively
- Valid driver's license

If you meet the qualifications and are interested in joining our team, please submit your resume and cover letter. We look forward to hearing from you

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