Front of House Receptionist- Walmer

22 hours ago

Jeffreys Bay, South Africa Edge Fitness Full time

Edge Fitness is looking for a energetic and disciplined individual to join our JBAY Team.

**Duties and Responsibilities**:
Your key performance areas will include but no be limited to:
Access
- Control and give Access to members as well as non-members
- Filling in guest register and all other registers
- swimming/no access card/trial vouchers ∙Ensure aerobic timetable available for members and up to date
- Control and Issuing of access cards to members

Members
- Log member queries and complaints in Member Compliments/Complaints book ∙ Maintaining shift handover book with any incidents/information required for the next shift e.g. Member coming to fetch lost keys and where they are etc.
- Fill in and follow up on Compliments/Complaints book
- ensure correct person is informed of the issue

e.g. Maintenance issue referred to Maintenance tech
- Lost property register
- Member communication - Maintain notice boards and emergency info boards. (Water out today
- due to repairs etc.)
- Cancellation & Freeze, Easy Debt Collecting - arranging payment, keeping notes up to date

Sales
- Complete guest control sheet (all new clients to fill in) add to Club Manager
- Adding walk in members on CM as a prospect
- Maintenance of “Up system” for sales consultants on walk ins and phone INS.
- Selling short terms when no sales consultant Is on duty

Finance
- Receipt of all monies (high penalties if not receipting monies)
- Take stock in begin of shift and end of shift
- Cashing-up of stock sold and drop monies into drop-safe and co-signing responsibility for money on the drop safe register.

HR
- Filling in Staff attendance register for ALL staff in gym
- All staff need to scan in and out of the gym using their access card or QR code

General
- Keeping reception neat and professional state
- Answering of phones and transferring of calls
- Any other law full instruction given by management
- Opening & Closing 30 min before shift
- Opening & Closing Inspection

Pay: From R5 185,00 per month

Work Location: In person

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