Events & Groups Co-ordinator (Pez)

**Job ID**: 67278**Date Posted**: Posted 3 hours ago**Location**: Camps Bay**Job Title**: EVENTS & GROUPS CO-ORDINATOR (PEZ) - CAMPS BAY - WESTERN CAPE

**SUMMARY**

Assist the Manager in driving sales and the development of the Banqueting, Events, Groups and Food & Beverage products/outlets. Assist the Front Desk, Events and Food & Beverage team in delivering their operational objectives.

**MINIMUM REQUIREMENTS**

QUALIFICATION: Grade 12

Related Events Tertiary qualification essential

Diploma/Degree in hospitality management or project management (advantageous)

2 to 3 years in similar industry

**Competencies**

COMMUNICATION: Verbal Communication

Comprehension

COGNITION/THINKING: Analysis/Reasoning

Decision making & judgement

PERSONAL EFFECTIVENESS: Self-Management

Stress Tolerance

Attention to detail

INTERACTION WITH OTHERS: Influencing other

Teamwork

MANAGEMENT QUALTIES: Business Alignment

Strategic Vision

**DUTIES AND RESPONSIBILITIES**

Events:

- Assisting with product development, sales, and operational delivery of the Hotel’s Events concept
- Being the first point of call in the absence of the Events Manager
- Assisting with preparation of budgets, business plans and sales targets
- Assisting with research and keeping up to date with all banqueting equipment, methods, and
- techniques
- Assisting in preparing reports and all administration as required
- Assisting with marketing strategies and tactics, product demonstrations, sales techniques, and sales, control systems
- Knowledge of Events Management standard procedures and practices
- Knowledge of exceptional client service and the ability to perform accordingly
- Ability to meet quality standards and ability to evaluate customer satisfaction
- Knowledge of principles and methods for showing, promoting, and selling products or services

Food & Beverage:

- Ensure service levels are maintained and sustained in the Restaurant and Front Office
- Manage Dining room, catering and ensure that tables are always setup correctly
- Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs
- Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file
- Coordinate daily Front of the House and Back of the House restaurant operations
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Implement policies and protocols that will maintain future restaurant operations
- Process payroll and maintain all relevant records
- Ensure all employees are working within outlined operating standards
- Report on financial performance, inventory, and personnel

Closed Groups & Series Groups
- Work with the marketing and sales teams to support with the management of key events and groups when needed
- Ensure all offers and selling opportunities executed
- Provide booking support for all hotels offering, facilities and activities
- Ensure effective liaison between operations and other departments
- Ensure accurate and timeous submission of all reports and administrative work
- To attend all management meetings as required
- Readily available at all times to deal with problems or complaints in person and on WhatsApp
- Tend to and arrange for guest needs
- To monitor trends within the industry and make suggestions how these could be implemented

Operations
- Contract and manage the relationships with key external suppliers
- Develop close working relationships with key functions and internal suppliers within the group
- Research and keep up-to-date with all banqueting equipment, methods and techniques
- Prepare all reports as required by the company
- Operational and par levels stock control
- Ensure proper stock control is managed
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in all banqueting facilities
- Keep up to date with latest trends and implementation
- Management and operation of all details of events to client’s satisfaction
- Conduct Senior Management Shifts (SMS) as part of The Bay Hotel HOD team
- Perform operational shifts within the F&B outlets during high occupancy times within the hotel (according to operational requirements)
- Manage and ensure maintenance of operating equipment for the department
- Prepare reports as required by the company

Human Resources:

- Schedule staff hours and assign duties for staff by drawing up the weekly roster
- Ensure that all staff work the minimum number of contractual hours per month
- Establish standards for personal performance and customer service
- Assist in recruitment of staff within agreed man-plan
- Training and testing of staff
- Maintain dress code standards
- Assist in condu