Senior Manager: Change Delivery Lead

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Accountable for managing the successful delivery, coordination and embedment of key business outcomes, within a value stream, that collectively achieve the desired strategic customer and commercial results. This includes the digital transformation of existing customer facing processes via digital or physical channels

Job Description

Key Responsibilities:

- Trusted partner to business:

- Act as the trusted advisor to the business bringing thought leadership, structure and problem solving abilities to define how we optimally deliver on strategic outcomes
- Programme Leadership Across the Value Stream:
Lead and coordinate delivery of strategic initiatives spanning customer onboarding, new loan origination and process automation. Ensure alignment with regional priorities and enterprise transformation goals.
- Regional Delivery Oversight:
Provide strategic oversight and delivery assurance across multiple African markets. Adapt delivery models to local contexts while maintaining consistency in governance and execution standards.
- Programme Management:
Manage complex, cross-functional programmes that drive strategic performance improvements. Ensure integration across initiatives and alignment with enterprise architecture and change governance.
- Project Management:
Monitor the progression of projects at every stage, ensuring scope, time, cost, and quality objectives are met. Champion agile and hybrid delivery methodologies.
- Agile Ways of Working:
Champion agile delivery practices across the portfolio. Embed agile principles and frameworks (e.g., Scrum, SAFe, Kanban) to enhance responsiveness, collaboration, and value delivery.
- Quality Assurance:
Establish and maintain quality standards across the portfolio. Implement continuous improvement practices and ensure delivery excellence.
- Stakeholder Engagement:
Build and maintain strong relationships with senior stakeholders across the region, including business sponsors, technology partners, and external vendors. Facilitate transparent communication and decision-making.
- Team Leadership & Capability Building:
Lead and mentor a team of senior delivery leads. Foster a high-performance culture, drive accountability, and support professional development across the region.
- Risk & Dependency Management:
Identify and manage risks, issues, and interdependencies across the portfolio. Ensure proactive mitigation and escalation processes are in place.
- Governance & Reporting:
Ensure adherence to governance frameworks. Provide accurate and timely reporting to executive leadership and steering committees.
- Innovation & Change Enablement:
Promote a culture of innovation and agility. Support change management efforts to embed new ways of working and deliver sustainable transformation.

Preferred Experience:

- Proven track record in leading delivery of complex projects across multiple geographies
- Experience in programme execution across complex landscapes and architecture, with an extreme focus on delivering customer value
- Track record in building Change delivery Capabilities and high performing teams that deliver large scale changes across multiple geographies

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_