Facilities Co-ordinator

**About Us**:
Tsebo Facilities Solutions is looking for a Facilities Co-Ordinator to ensure quality systems and processes are adhered to and monitored on an ongoing basis in a manner that achieves the contractual objectives of client by providing supervisory direction and site support thereby ensuring maximum customer satisfaction in accordance with the workplace services within the master service agreement

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people**- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Operational Delivery**:

- Review visitor and client arrivals for the day
- Attend to special arrival and meeting room requirements
- Provide information about amenities, area and venues
- Ensure that all visitors sign the visitor's register, visitor slip only to be signed by the host.
- Anticipate client needs and build rapport with clients
- Offer assistance with certain tasks (e.g. taking messages, catering requirements, etc)
- Offer assistance with meeting room technical requirements.
- Ensure compliance with health and quality standards
- Liaise with Facilities Manager to oversee, monitor and ensure costs are contained within budgets (OPEX and CAPEX).
- Review and report on monthly variance reports.
- Ensure compliance with TFS policies and procedures related to financial management, controls and expenditure authorization levels.
- Monitor & report all building maintenance work orders on a daily basis
- Ensure all requests to purchase followed by a quotation.
- Ensure all suppliers submit invoices timeously with service reports where necessary.
- On satisfactory completion of job or delivery, request an original invoice and ensure it logged on a spreadsheet
- Adhere to cut off dates stipulated by TFS and the client. Liaise with Client finance team on payments to suppliers.
- Liaise with TFS Managers to ensure all contract documentation is maintained and updated
- Ensure leave forms are captured on the system
- Ensure ongoing implementation of TFS’s quality management system known as IMS for all policies and procedures related to Quality, Environment and Health & Safety
- Supplier management and payment reconciliations are up to date to avoid suspension of services
- Communicate terms of trade to suppliers to ensure compliance whenever required
- Obtain statements from suppliers, do reconciliations before it is forward to TFS HQ finance
- Oversee day to day running of all Soft & Technical Services
- Monitor certain technical equipment such as the generator and UPS system
- Carry out random walk around with or without suppliers.
- Carry out formal and informal supplier review with management of supplier.
- Manage stock and carry out weekly stock takes

**Contractual Delivery**:

- Ensure all Client financial policies and procedures are complied with.
- Ensure that where services are recovered internally the appropriate information, controls and systems are in place are adhered to.

**Customer Focus**:

- Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
- Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
- Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
- Keep up to date with business developments and strategic objectives within the environment.
- Provide advice on general changes and compliance within the workplace management framework when required.
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
- Attend to and resolve all customer queries timeously or escalate when necessary.
- Follow up and follow through on all escalated queries timeously.
- Manage conflict.

**Reporting**:

- Prepare monthly reporting within set timeframes for distributing to the relevant parties.
- Update and maintain all relevant records
- Compile and prepare stats as and when required by your manager

**Code of Conduct**:

- Undertake such other responsibilities as directed by Management that will drive sustainability.
- Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
- Take responsibility for one’s own perfo