Customer Care Agent and Front Desk Sales

2 weeks ago

Florida, South Africa Gadget Boss Full time

Gadgetboss trading as Clicknow is a dynamic and innovative E-commerce company that has been a leader in the online retail industry for 6 years. We take pride in delivering high-quality products and exceptional service to our valued customers. As our business continues to grow, we are seeking a passionate and experienced Front Desk Sales & Customer Care Agent to join our dedicated team.

**Key Responsibilities**:

- **Sales Assistance**: Assist customers with product selection, order placement, and payment processing, driving sales and ensuring a seamless shopping experience.
- **Order Management**: Manage and monitor customer orders, including order tracking, returns, and exchanges, ensuring accurate and timely resolutions.
- **Product Knowledge**: Stay up-to-date with our product offerings, features, and promotions to provide accurate and informative responses to customer queries.
- **Issue Resolution**: Investigate and resolve customer complaints, escalate complex issues as needed, and maintain comprehensive records of customer interactions.
- **Feedback and Improvement**: Gather customer feedback and insights to help improve our services and products continually.
- **Team Collaboration**: Collaborate with cross-functional teams, including logistics and sales, to ensure a unified approach to customer care.

**Qualifications**:

- Minimum of 2 years of experience in front desk sales and customer care.
- Exceptional communication and interpersonal skills, both written and verbal.
- Proficiency with online customer service tools and platforms.
- Strong problem-solving abilities and a customer-centric mindset.
- Familiarity with e-commerce and online shopping processes.
- Ability to work in a fast-paced, dynamic environment.
- Detail-oriented with excellent organizational skills.
- A positive attitude and a passion for customer satisfaction.

**How to Apply**:
Join our team and be a part of a company dedicated to providing exceptional service and quality products to our customers. We look forward to welcoming you to Gadgetboss

Pay: R5 500,00 - R7 000,00 per month

Work Location: In person

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