Knowledge Management Specialist

**Key Responsibilities**:

- Develop and facilitate the implementation of the Knowledge Management (KM) Strategy and Annual Plan. This would include, amongst others, the following:

- Knowledge generation for operational effectiveness. The KM strategy will focus on conducting selective studies intended to contribute towards improving the quality of the DBSA’s strategies and operations in infrastructure development.
- Leverage knowledge and intelligence through partnerships (Universities, other DFI’s, etc.) taking into consideration that not all research and knowledge will be generated by the DBSA.
- Knowledge dissemination and sharing to ensure that knowledge created and leveraged through various means reaches the appropriate DBSA divisions and end users.
- Application of knowledge to strengthen operational effectiveness for a more systematic and pragmatic approach to assessing the likely or expected impact of DBSA projects will be established.
- Establish and entrench a ‘knowledge culture’ within the DBSA that enhances the operational effectiveness of DBSA interventions.
- Work with business to document leading practices and lessons learnt on infrastructure development, projects, deals and processes, etc. from across the Bank to share learnings in a timely manner.
- Gather external information or intelligence and update DBSA KM database accordingly. These would include, amongst others, Municipal & Metropolitan profiles.
- Facilitate the dissemination of Bank-generated research and knowledge such as working papers, infrastructure development leading practices, etc. to internal and external audiences.
- Develop a process whereby knowledge / lessons learnt are stored in a digitalised and encrypted format for ease of access and use by business and end users.
- Maintain the KM database and ensure that all information is stored securely. Maintain an information repository on sectoral infrastructure analysis and Bank-specific knowledge.
- Co-ordinate knowledge sharing events such as the Board enrichment programme, seminars/webinars, workshops, conferences, and peer learning sessions.
- Engage with relevant business personnel to collate division-specific content and disseminate through the appropriate communication channels such as the intranet.
- Ensure that DBSA KM activities, outputs, outcomes, and resource requirements are appropriately considered and included in the organisation’s business planning and budgeting process.
- Prepare and provide documentation/reports/presentations, amongst others, for Management, Exco, Board and Board sub-Committees for information and/or decision-making purposes.
- Any other duties assigned in furtherance of the KMR strategy.

**Expertise & Technical Competencies**:**
Minimum Requirements**
- A relevant degree in a relevant field; preferably in information studies/ information science/ business management/ project management.
- Minimum of 5 - 7 years relevant experience as a seasoned KM specialist preferably working in a DFI and/or Banking environment.
- Demonstrated experience in developing KM strategy/ies and implementation plans.
- Proven ability to successfully implement KM strategy/ies, plans and activities.
- Proven ability to establish and entrench a knowledge culture within an organisation.
- Demonstrated ability to capture and put together lessons learnt for business and end user benefit.
- Demonstrated experience with working and/or networking with external partners and institutions in respect of KM gathering and intelligence.
- Knowledge of government, municipalities, development finance institutions, etc.
- Proven ability of setting up and maintaining the KM database and repository of information.
- Excellent facilitation, programme/activity management and written and oral communication skills.
- Exceptional computer skills - Microsoft suite - Word, Excel, Project Management and PowerPoint

**Required Personal Attributes**:**
BEHAVIOURAL**

**Customer Service Orientation
- Tries to understand the underlying needs of customers and matches these needs to available or customized outputs.
- Adapts processes and procedures to meet on-going customer needs
- Utilises the feedback received from customers to develop new and/or improve existing outputs to support their needs.
- Thinks of new ways to align DBSA’s offerings with future customer needs

Self-Awareness and Self Control
- Withholds effects of strong emotions in difficult situations
- Keeps functioning or responds constructively despite stress

Strategic and Innovative Thinking
- Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
- Creates new concepts that are not obvious to others, leveraging internal and external sources of information to show possible business direction.

Driving Delivery of Results
- Sets challenging goals that will have a significant impact on the business or support the organisational strategy.
- Commits significant resour