Head: Customer Service
1 week ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
Develop tactical strategy & associated customer service delivery plans to ensure operational implementation. Influence group practice formulation & adaptation.
**Job Description**:
Stakeholder Management: | Lead Analytics Team : Develop and lead appropriate analysis and insight in all aspects of reporting to Exec down to operational level | Management of Ad-hoc requests from the Business: Manage Analytics related Ad-hoc requests from other areas of the Business to support definition and execution of Absa Strategy | Management of Transformation initiatives: Identify and execute transformation initiatives in line with Complaints Strategy. | Coordination of Function: Manage and provide governance around Functional Budget. Standard tracking & reporting of Functional Expenses & Cost Savings delivered by Function. | Governance Management: Effectively management of Absa Complaints function ensuring full compliance to defined Governance Framework. | : |:
Education
Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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