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1595- Fleet Account Specialist

2 weeks ago

Irene, South Africa Ctrack Full time

**_Main purpose:_**

The main purpose of the position is to be responsible for being the point of contact for several high-profile Ctrack clients who match the requirements.

This includes taking ownership of these accounts from a Bureau standpoint, acting as a liaison between Ctrack and the client, establishing processes to add value to the client's operation, managing hardware/software tickets and cases, creating specialized reporting, and ensuring that the client's SLA and Scope are met at all times.

Fleet Account Specialist will also be in charge of client rehabilitation, process improvement, driving, service monitoring, and fault identification.

**_Job Functions:_**

**Customer Focus**:

- Taking Ownership of client accounts - Cradle to grave.
- Take ownership and drive customers who require service rehabilitation - ICU.
- Liaison between different departments.

**Problem-Solving**:

- Setting up and completing specialized client projects.
- Conveying and actioning client requirements to relevant departments.
- Working closely with inter-departments to ensure optimum service management.
- Escalate and drive issues identified for speedy resolutions.
- Identify reports to meet client requirements.
- Analyse data accuracy prior to distributing reports.

**Communication Skills**:

- Sending feedback regarding client status, concerns, and improvement to management.
- Daily/Weekly/Monthly Feedback to Bureau Management.
- Will be a fallback in the absence of the other fleet Account Specialists and/or in other departments when and if needed.
- Setting up Client's Scopes of work.

**_Behavioural Competencies:_**
- **Communication skills**
Effective communication is essential for understanding clients' needs, conveying information clearly, and building strong relationships with both clients and internal stakeholders.
- **Customer Focus**
Demonstrating a commitment to understanding and meeting the needs of clients is vital. This includes being responsive to inquiries, providing timely support, and proactively addressing any issues that arise
- **Problem-Solving Ability**
The ability to analyze complex situations, identify potential challenges, and develop innovative solutions is important in addressing clients' needs and resolving issues efficiently.
- **Adaptability**
Given the dynamic nature of fleet management and client needs, being adaptable and flexible in response to changing priorities, new information, or unexpected challenges is crucial.
- **Attention to Detail**
Accuracy and attention to detail are essential for managing data, contracts, and other documentation related to fleet accounts. Mistakes in this area could have significant financial or operational implications.
- **Time Management**
Balancing multiple tasks, deadlines, and client requests requires effective time management skills to prioritize activities and ensure timely service delivery.
- **Resilience**
Dealing with challenging situations or difficult clients may be part of the job. Resilience and the ability to maintain professionalism under pressure are important qualities to have.

**_Technical Competencies:_**
- **Fleet Management Software**
Proficiency in using fleet management software is crucial for tracking vehicle inventory, maintenance schedules, fuel usage, and other important metrics. Familiarity with popular software platforms like Fleetio, Verizon Connect, or Fleet Complete may be necessary.
- **Vehicle Maintenance Knowledge**
Understanding vehicle maintenance schedules, repair procedures, and industry best practices is essential for ensuring the safety and reliability of the fleet. This includes knowledge of routine maintenance tasks, as well as troubleshooting common issues.
- **Data Analysis Skills**
Ability to analyze fleet data to identify trends, patterns, and areas for improvement. This may involve generating reports, conducting cost-benefit analyses, and making recommendations based on data-driven insights.
- **Customer Relationship Management (CRM) Software**
Proficiency in using CRM software to manage client accounts, track interactions, and monitor service requests. This can help streamline communication and ensure a high level of customer satisfaction.
- **Risk Management**
Knowledge of risk management principles and strategies for mitigating risks associated with fleet operations, such as vehicle accidents, theft, and insurance liabilities.
- **Technical Troubleshooting**
Ability to troubleshoot technical issues related to vehicle systems, GPS tracking devices, telematics systems, and other technology used in fleet management.
- **Industry Knowledge**
Keeping up-to-date with industry trends, technological advancements, and emerging best practices in fleet management through continuous learning and professional development.

**_Skills_**_:_**
- Strong analytical skills and data-driven decision-making abilities
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across