Head of Business Support

**WE ARE RECRUITING A HEAD OF BUSINESS SUPPORT**

**Position of the job in the organisation**:
**Principal responsibilities**:

- Leadership, management, and accountability for team members, including but not limited to the Office Administrator and assistant.
- Maintain and update ongoing internal processes and policies; fully understand the company’s internal and external processes and ensure they are documented and updated; this may include working with external consultants to streamline and document the processes
- Compile various reports, and follow up on progress reports across various departments
- Monitor and manage key business activities
- Day-to-day office management, including maintenance
- Develop a deep understanding of our insurance needs and ensure we are adequately covered; full responsibility for the process, implementation and management, including reporting
- Fleet/vehicle management and control, including vehicle policy updates, fines, reporting, insurance claims
- IT asset management from purchasing, insurance claims, updating of documentation and reporting
- Other company asset management including cell phones, iPad/tablets, equipment, furniture etc.
- Drive operational change in terms of processes and automation to streamline workflows
- Plan and follow up on strategic meetings action items to ensure accountability
- Provide executive assistant to C-Suite and senior management
- Compile reports and create spreadsheets
- CEO and CIO diary management, to the degree requested by each individual
- Prepare agendas and minute-taking of Board meetings when requested
- Any other job duties associated with this role.

**PERSON DESCRIPTION**

**Experience**:
8 years plus in an Office Manager, Executive PA or similar role.

**Specific attributes**:

- Degree in business administration, management, or a related field.
- Experience with business support or office management.

**Desirable Attributes**:

- Excellent written and verbal communication.
- Ability to analyse and assess.
- Decision making.
- Planning and organisation.
- Attention to detail.

**What Does Success Look Like?**

**By month 3**:
I will be familiar with our software and business processes. I will have conducted quarterly reviews with my direct report; I will understand who our primary business suppliers are and have established myself as the go-to for all business support activities. I will have a good understanding of our insurance needs and process.

**By month 6**:
I am accountable for all business suppliers. I am the go-to person for the Manco team regarding administrative tasks and responsibilities. I fully control and own the Vodacom account, company insurance and internal administration processes and tools.

**By month 12**:
I can confidently run the Department and take over all company insurance, vehicle policy and processes. I work with external stakeholders on our internal business processes, which are documented and shared by all.

**Core Values**:
We hire, reward, and recognise our team against these values. It is imperative that you believe in these values and demonstrate them consistently.
- We are passionate and proud of what we do.
- We communicate candidly, especially when it is difficult
- We take the initiative, share our mistakes, and grow together
- We are dependable and take accountability
- No one person is bigger than the solution - no egos.

**Salary**:
Negotiable. Our remuneration policies are in line with market CTC. We will always recognise the value of exceptional talent that fits our company culture. The Company has an evolving bonus plan linked to annual efficiency improvements and company performance.