Customer Engagement Senior Analyst

2 weeks ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
Customer Engagement - Sr. Analyst

Working hours 3pm-11H00pm South African time including SA public holidays

“TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” Chris Cartwright

**What You'll Bring**:
**What we’ll bring: Job Description Summary**
- A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
- Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
- Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
- We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

**Impact You'll Make**:
**What you’ll bring: Job Description**
- Bachelor’s degree or equivalent relevant work experience, preferably in the Financial Services industry.
- Excellent communication and interpersonal skills.
- Internal and external customer facing experience.
- Ability to translate technical and functional requirements and collaborate with technical counterparts.
- Can explain technical concepts in layman's terms to a non-technical audience.
- Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
- High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
- Familiarity working with data.

**We’d love to see**:

- Experience in the credit reporting, financial services or direct marketing industry is preferred.
- Excellent interpersonal and communication skills.
- ETL Knowledge.
- Attention to detail, fast paced.
- Well organized.
- Data capturing skills.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Sr Analyst, Customer Engagement

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