Customer Engagement Director, Fintech
4 weeks ago
Customer Engagement Director, Fintech - Johannesburg Job Openings Customer Engagement Director, Fintech - Johannesburg About the job Customer Engagement Director, Fintech - Johannesburg Our Client is a fully-integrated B2B2X financial technology platform covering scoring, financial decisions, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making, and driving a superior business model & strong customer experience with a presence in 30 Countries anchored by 7 Regional Offices. We are seeking enthusiastic professionals, with energy, who are results driven and have a can-do attitude, and who want to be part of a team of like-minded individuals who are delivering solutions in an innovative and exciting environment. As a member of the Customer Engagement team, your primary objective is managing and developing new profitable client relationships within the Fintech Industry. You will be responsible for growing and expanding Optasia's presence in the Fintech market. What you will do Account Team Management Ensure accurate business performance reporting, data quality, and KPIs on a daily weekly and monthly basis. Manage Account managers on a daily basis and ensure they got their tasks done Implement strategies and targeted actions that increase customer base, drive sales and business KPIs Monitor and improve Customer Engagement Supervise, train, and coach the local key account managers Monitor all Accounts marketing campaigns and ensure they are executed Ensure Business targets are met, and revenues are optimized to meet company targets Ensure Optimal cash flow and invoices and collections are done on time Manage Client relationship Manage senior account relationships Travel and meet senior account stakeholders from time to time Ensure all client relationship is at the optimal levels and manage the account manager accordingly Build, Analyze, and share market and customer reports Support and enhance a Company's Customer-centric culture at the regional level Share customer knowledge and insights through an effective information flow What you will bring Minimum of 7 years experience in Mobile Financial Services, Consumer/SMME lending, Fintech Companies, Telecommunications, and/or new Fintech client origination experience. Solid exposure in the South East African market. Strong team management skills Experience handling relationships with multicultural partners in multiple regions Degree holder in Engineering, Marketing, Business, or related discipline preferable Proven ability to drive positive customer experiences that build loyalty and deliver measurable results Dynamic, passion for the Fintech industry and knowledge of the market/competitors Commercial awareness and strong business acumen Strong analytical and numerical skills Strong verbal and written communication skills and excellent organizational skills Proficiency with Microsoft Office, in particular, Excel and CRM systems Fluency in English Why you should apply What we offer: Competitive remuneration packageAn extra day off on your birthdayPerformance-based bonus scheme️ Comprehensive private healthcare insuranceAll the tech gear you need to work smart Perks: Be a part of a multicultural working environmentMeet a very unique and promising business and industryGain insights for tomorrow's markets foregroundA solid career path within our working family is ready for youContinuous training and access to online training platforms #J-18808-Ljbffr
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Customer Engagement Director, Fintech
4 weeks ago
Johannesburg, South Africa JB Hired Full timeCustomer Engagement Director, Fintech - Johannesburg Job Openings Customer Engagement Director, Fintech - Johannesburg About the job Customer Engagement Director, Fintech - Johannesburg Our Client is a fully-integrated B2B2X financial technology platform covering scoring, financial decisions, disbursement & collection. We provide a versatile AI Platform...
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Customer Engagement Director, Fintech
5 days ago
Johannesburg, Gauteng, South Africa JBHired Full time R1 200 000 - R2 400 000 per yearDescriptionOur Client is a fully-integrated B2B2X financial technology platform covering scoring, financial decisions, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making, and driving a superior business model & strong customer experience with a presence in 30 Countries...
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Customer Engagement Director
2 weeks ago
Johannesburg, South Africa JBHired Full timeDescription Our Client is a fully-integrated B2B2X financial technology platform covering scoring, financial decisions, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making, and driving a superior business model & strong customer experience with a presence in 30 Countries...
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Johannesburg, Gauteng, South Africa Optasia Full time R1 200 000 - R3 600 000 per yearOptasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way.We are seeking enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team...
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Johannesburg, Gauteng, South Africa Optasia Full time R1 200 000 - R2 400 000 per yearOptasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way.We are seeking enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team...
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Communications and Engagement Director
2 weeks ago
Johannesburg, South Africa WomenLift Health Full time**Job Title**: Communications and Engagement Director **Location**: Any major cities in India, Southern Africa, East Africa, US, Canada,Nigeria or Europe; with travel internationally up to 20%. **Reports to**: Amie Batson, President **Position Type**: Full-time **Our Vision and Mission** - WomenLift Health envisions a world where diverse, accomplished...
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The Senior Director
4 weeks ago
Johannesburg, South Africa University of Johannesburg Full timeOverview Job title: The Senior Director : Global Engagement Job Location: Gauteng, Johannesburg Deadline: November 09, 2025 Job Description The University seeks to appoint an exceptionally motivated and energetic leader of high professional and academic standing as Senior Director : Global Engagement, reporting to the Deputy Vice-Chancellor : Research and...
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Johannesburg, South Africa BillingNav Full timeCliniContact is a pioneering company dedicated to transforming patient engagement and marketing in the healthcare industry. We leverage innovative strategies and cutting-edge technologies to connect patients with relevant healthcare opportunities and empower them to take control of their health journey. Our mission is to improve access to healthcare services...
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Global Engagement Director
9 hours ago
Johannesburg, South Africa University of Johannesburg Full timeA prominent South African university seeks a Senior Director: Global Engagement to provide strategic leadership for international partnerships and initiatives. The role involves overseeing international student programs, developing engagement strategies, and enhancing the university's global stature. The ideal candidate must hold a PhD and have extensive...
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Managing Director
6 days ago
Johannesburg, South Africa NCR Atleos Full timeNCR Atleos City of Johannesburg, Gauteng, South Africa Managing Director - South Africa NCR Atleos City of Johannesburg, Gauteng, South Africa NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial...
