Customer Engagement Director

2 weeks ago

Johannesburg, South Africa JBHired Full time

Description
Our Client is a fully-integrated B2B2X financial technology platform covering scoring, financial decisions, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making, and driving a superior business model & strong customer experience with a presence in 30 Countries anchored by 7 Regional Offices.
We are seeking enthusiastic professionals, with energy, who are results driven and have a can-do attitude, and who want to be part of a team of like-minded individuals who are delivering solutions in an innovative and exciting environment. As a member of the Customer Engagement team, your primary objective is managing and developing new profitable client relationships within the Fintech Industry. You will be responsible for growing and expanding Optasia's presence in the Fintech market.
What you will do

Account Team Management

Ensure accurate business performance reporting, data quality, and KPIs on a daily weekly and monthly basis.
Manage Account managers on a daily basis and ensure they got their tasks done
Implement strategies and targeted actions that increase customer base, drive sales and business KPIs
Monitor and improve Customer Engagement
Supervise, train, and coach the local key account managers
Monitor all Accounts marketing campaigns and ensure they are executed
Ensure Business targets are met, and revenues are optimized to meet company targets
Ensure Optimal cash flow and invoices and collections are done on time
Manage Client relationship
Manage senior account relationships
Travel and meet senior account stakeholders from time to time
Ensure all client relationship is at the optimal levels and manage the account manager accordingly
Customer Knowledge

Build, Analyze, and share market and customer reports
Support and enhance a Company's Customer-centric culture at the regional level
Share customer knowledge and insights through an effective information flow
What you will bring

Minimum of 7 years experience in Mobile Financial Services, Consumer/SMME lending, Fintech Companies, Telecommunications, and/or new Fintech client origination experience.
Solid exposure in the South East African market.
Strong team management skills
Experience handling relationships with multicultural partners in multiple regions
Degree holder in Engineering, Marketing, Business, or related discipline preferable
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Dynamic, passion for the Fintech industry and knowledge of the market/competitors
Commercial awareness and strong business acumen
Strong analytical and numerical skills
Strong verbal and written communication skills and excellent organizational skills
Proficiency with Microsoft Office, in particular, Excel and CRM systems
Fluency in English
Why you should apply

**What we offer**:
Competitive remuneration package
An extra day off on your birthday
Performance-based bonus scheme
Comprehensive private healthcare insurance
All the tech gear you need to work smart

**Perks**:
Be a part of a multicultural working environment
Meet a very unique and promising business and industry
Gain insights for tomorrow's markets foreground
A solid career path within our working family is ready for you
Continuous training and access to online training platforms

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