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Tele-salesman

3 weeks ago

Cape Town, South Africa Motus Parts Full time

**Midas** is searching for a **Tele-Saleman** to join the team in** Goodwood.** The purpose of this position is to meet all sales targets, respond to all telephonic enquiries timeously and always maintain great customer satisfaction.

**Position Overview**:
**Specific Role Responsibilities**:

- Receive inbound customer sales inquiries
- Provide support and pricing details in response to inbound enquiries
- Identify sales leads and escalate them to external sales staff
- Process sales orders
- Ensure customer satisfaction through great service
- Provide quotations, product, and service information
- Explore new potential markets
- Increase profitability and maintain sales targets
- Promote the features and benefits of the company’s products / services
- Arrange dispatch and administration of products and services sold
- Receive, manage, or escalate customer complaints related to the sale of products and services
- Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents
- Maintain client databases

**Qualifications and Experience**:

- Matric
- At least 5 years’ experience as telesales or sales representative in Spares/Motor/Engine parts
- Extensive experience in a telesales/call centre environment dealing with customer needs
- Basic knowledge of the operations of an Internal Combustion Engine
- Technical/Mechanical background
- Desirable

**Skills and Personal Attributes**:

- Product Knowledge
- Telephone etiquette and professionalism.
- Some business acumens, understanding the costs and breakeven scenarios of customer service delivery.
- Thorough knowledge of the geographical area of responsibility.
- Should be able to carry out his/her responsibilities with little supervision.
- Be a good planner and time manager.
- Above average negotiator.
- Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
- Ability to work with management effectively and cooperatively
- Honest and show integrity
- Clear criminal record