Customer Service Specialist

4 days ago

Pretoria, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: Silverton, Pretoria
Job Posting Title: Customer Service Specialist
Time Type: Full Time

**Job Specification**:
Manage all CLIENT transport movements by:

- Monitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFT
- Monitor real time Status Updated, either by Mobile App, GPS devise and in absence of such update in VFT directly. Using all the relevant systems and confidential information provided timorously within the customer’s SLA
- Scan all sequence trolleys that is being loaded onto the truck to complete the order in VFT
- Ensure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT
- Communicate with DSV CLIENT and plant Management on all exceptions

**Basic Minimum Requirements**:Matric
**Tertiary Qualifications**: Added Advantage - Logistics, Communications or Administration
**Additional Computer Skills**:

- MS Office Suite - Intermediate Level
- E-Mail and Internet practicality

**Job Related Requirements**:

- Previous experience within a contact centre and Client Services environment
- Be able to work overtime and both day/and/night shifts
- Excellent telephone etiquette
- Excellent administration skills required
- Ability to work in cross-functional teams
- Ability to think pro-actively and under extreme pressure

**Added Advantage**:

- Experience within the logistics environment
- Must have own reliable transport

**Duties and Responsibilities**:

- Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence
- Monitor individual trip movements to be executed as provided in the Find Loads Screen
- Assign appropriate Driver and Vehicle in VFT to the TRIP
- Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
- Liaise with suppliers on delays at pickup and escalate to Management and CLIENT
- Report and vehicle breakdown or delays and take corrective action
- Monitor drivers on assigned routes and report any delays and take corrective actions
- Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
- Update VFT with all relevant Supplier and CLIENT references on each load
- Monitor updating all steps and ensure on screen signing of POD’s and ensure loads are completed
- Ensure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation

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