Service Specialist

1 week ago

Pretoria, South Africa Momentum Retail Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Resolving product-related queries and accurately processing information in response to requests about the Momentum product offering received from clients.

**Requirements**:

- Grade 12 (Matric)
Completed or studying towards a degree or diploma relative to the financial services industry (preferred)
2 - 3 Years Call Centre experience of customer service principles and practices
Proficiency in Afrikaans will be advantageous

**Duties & Responsibilities**
- Engage with clients and intermediaries in a professional and client-centric manner in order to evaluate and resolve their query.
Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
Identify and report process and system failures, and suggest enhancements to improve the client experience.
Provide authoritative expertise to clients and stakeholders to create a positive and lasting client experience.

Live the MMI values, namely: Accountability, Diversity, Excellence, Integrity, Innovation, and Teamwork.

**Competencies**
- Writing & Reporting
Presenting & Communicating Information
Analysing
Adhering to principles and values
Adapting and responding to change
Deciding & initiating action
Persuading & influencing
Following instructions & procedures
Delivering results & meeting customer expectations

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