Retention Agents

6 days ago

Johannesburg, South Africa InspHire Full time

A premium broker dedicated to helping its clients increase their wealth is looking for experienced Retention Agents to join its dynamic team in Johannesburg.
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**Position Overview**:
**Key Responsibilities**:

- Develop and maintain strong customer relationships to enhance retention and loyalty.
- Identify customer needs and recommend appropriate products or services.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Collaborate with marketing and sales teams to implement effective retention strategies.
- Conduct follow-up communications with existing customers to ensure satisfaction and address concerns.
- Provide product knowledge and support to customers, enhancing their overall experience.
- Maintain accurate records of customer interactions and transactions.

**Qualifications**:

- Proven experience as a Retention Agent or in a similar role.
- Exceptional communication skills in English.
- Strong understanding of customer service principles and sales techniques.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- Proficient in using CRM systems and other relevant software.
- Excellent problem-solving skills and attention to detail.
- Positive attitude and a passion for providing outstanding customer service.

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