Retentions Agent
3 weeks ago
IntroductionAre you a go-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We're a world-leading smart mobility tech company with over 1,, subscribers across 23 countries, and we're looking for Retentions Agents to join our Call Centre team in Rosebank. Role DescriptionThe main purpose of the position is to attend to clients who request to cancel their short-term insurance policies for whatever reason, get the source of the client's reason for cancellation, and if possible, make every effort to retain the client. To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality in service and cover. The incumbent must uphold our promise to clients that we go beyond the expected. ResponsibilitiesHandle customers' enquiries via inbound calls and email correspondencesPerform outbound feedback calls to clients whose insurance contracts are expiring or have been rejected due to non-paymentsContact client that expressed intention to cancel their insurance contracts and obtain the exact reason(s) for cancellation of the contractMeet and exceed monthly targets through successful contract retentionEstablish good rapport and trust though proactive engagementListen attentively to the responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and / or alternative options to retain the client's businessDemonstrate professionalism and endorse the Cartrack Insurance brand continually; reassure the client that Cartrack Insurance provides superior quality technology and information supported by first rate service Qualifications2 years retentions experience, gained in a Call Centre environmentExperience in Customer ServiceCompleted Grade 12RE5 QualificationStrong and professional telephonic communication skillsTech-savvy and computer literateHands-on and positive attitudeTeam player with high level of energy #J-18808-Ljbffr
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Retention Agents
5 days ago
Johannesburg, Gauteng, South Africa InspHire Full time R90 000 - R120 000 per yearA premium broker dedicated to helping its clients increase their wealth is looking for experienced Retention Agents to join its dynamic team in Johannesburg. Position Overview:The Retention Agent will play a crucial role in driving customer engagement and loyalty. You will be responsible for retaining existing customers through effective communication...
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Retention Agents
7 days ago
Johannesburg, South Africa InspHire Full timeA premium broker dedicated to helping its clients increase their wealth is looking for experienced Retention Agents to join its dynamic team in Johannesburg. ****: **Position Overview**: **Key Responsibilities**: - Develop and maintain strong customer relationships to enhance retention and loyalty. - Identify customer needs and recommend appropriate...
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Insurance Retention Agent
2 weeks ago
Johannesburg, South Africa Rmbwestport Full timeInsurance Retention Agent page is loaded## Insurance Retention Agentlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 28, 2025 (6 days left to apply)job requisition id: R43294# **Job Description**Interacts with existing customers to perform various retention related activities, which includes...
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Insurance Retention Agent
1 day ago
Johannesburg, South Africa FirstRand Full timeJob Description Interacts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness and product education to maximize customer experience and positively impact retention. Hello Future Retentions Agent! Welcome to FNB, the home of...
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Insurance Retention Agent
2 weeks ago
Johannesburg, South Africa FNB South Africa Full timeInsurance Retention Agent – FNB South Africa Interacts with existing customers to perform various retention related activities, which includes cross‑selling, suggestion of alternative products, resolution of customer queries and unhappiness, and product education to maximize customer experience and positively impact retention. Are You Someone Who Can...
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Insurance Retention Agent-2
3 days ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Retentions Agent! Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB STI RETENTIONS, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...
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Retentions Agent: Insurance
4 weeks ago
Johannesburg, South Africa Cartrack Full timeIntroduction Are you a go-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries, and we’re looking for Retentions Agents to join our Call Centre team in Rosebank. Role Description...
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Insurance Retention Agent
1 week ago
Johannesburg, Gauteng, South Africa FirstRand Full time R172 000 - R432 000 per yearJob DescriptionInteracts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness and product education to maximize customer experience and positively impact retention.Hello Future Retentions Agent Welcome to FNB, the home of the...
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Insurance Retention Agent
1 week ago
Johannesburg, Gauteng, South Africa FNB South Africa Full time R350 000 - R500 000 per yearJob DescriptionInteracts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness and product education to maximize customer experience and positively impact retention.Hello Future Retentions AgentWelcome to FNB, the home of the...
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Johannesburg, Gauteng, South Africa Oceanic Wolf Enterprises Full time R150 000 - R250 000 per yeariRainbow Education develops and sells an educational software that is designed to assist children with their learning outside of the classroom. We are dedicated to delivering high-quality services that drive success and growth.Role DescriptionThis is a full-time, on-site role located in the City of Johannesburg. The Junior Retentions Agent will be...
