Insurance Retention Agent

2 weeks ago


Johannesburg, South Africa FNB South Africa Full time

Insurance Retention Agent – FNB South Africa Interacts with existing customers to perform various retention related activities, which includes cross‑selling, suggestion of alternative products, resolution of customer queries and unhappiness, and product education to maximize customer experience and positively impact retention. Are You Someone Who Can Achieve monthly retention targets Ensure accurate, timely administration Manage stakeholder engagement Adhere to risk and compliance requirements Strive for teamwork, self‑management and align with FNB values Excel in retentions, reinstatements, policy reviews, upselling and policy cancellation You Will Be an Ideal Candidate If You Have Minimum 2 years experience in retentions Minimum 2 years experience in short‑term insurance RE qualification Short‑term insurance qualification (essential) Matric (essential) You Will Have Access To Opportunities to network and collaborate A challenging working environment Opportunities to innovate We Can Be a Match If You Are Goal‑oriented Able to work in a target‑driven environment Have a knack of seeking out solutions amidst adversity Apply now if you are interested in taking the next step. We look forward to engaging with you All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis; the bank will keep this information confidential unless required by law to disclose. Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below. Closing Date: 28/11/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis; the bank will keep this information confidential unless required by law to disclose. #J-18808-Ljbffr



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