IT Desktop Support Technician

2 days ago


Nelspruit, South Africa African Arete Full time

IT Desktop Support Technician required for a client site in Nelspruit.

Requirements is as follows
- Grade 12

Degree/Diploma in IT

MCSA/MCSE Certified
- Proactively monitor and Manage the Desktop section
- Desktop/Laptop/ cable infrastructure -Install, configure, implement, support, repair and administer systems and solutions
- Supervise operational implementation of IT technical Desktop hardware and software systems.
- Manage implementation of Desktop projects.
- Monitor, update and assist with asset management.
- Compile specifications for end user computers
- Vendor liaison and interaction on technical solution specifications and requirements.
- Oversee and supervise Desktop Support staff and deliverables.
- CompileBusinessandinfrastructureanalysis,administrativedocumentation and statistics.
- Research and development on client requests/ solutions.
- EnsureSLAcompliancyandadherencetoclientpolicies,rulesandregulations.
- Perform skills transfer and in-housetraining's.
- Develop and implement long term strategic goals for the Desktop Section.
- Coordinate with end-users, software professionals and third-party vendors to establish systems administrative procedures.
- Interact with users to answer questions and resolve problems.
- Escalate issues to IT Operations Manager with notification.
- Develop, implement and update IT Disaster recovery and Business Continuity Plan.
- Compile, assess, and mitigate IT risks and formulate an IT risk register.

Salary to be discussed.

Ability to commute/relocate:

- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)



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