Technical Support

6 days ago

Nelspruit, South Africa MyLifeline Full time

We’re looking for a **reliable, technically-minded individual** to join our support team as a **Technical Support Technician**. In this role, you’ll assist customers with both hardware and software issues, troubleshoot system problems, and help ensure smooth day-to-day IT operations.

**Key Responsibilities**
- Troubleshoot and resolve basic hardware and software issues
- Escalate complex issues to Tier 2/3 teams or vendors when needed
- Maintain accurate logs and documentation of support cases
- Assist with device installations, software updates, and configuration
- Perform basic network and connectivity troubleshooting
- Educate end-users on system use and IT best practices
- Ensure prompt follow-up and high customer satisfaction

**Requirements**:

- Grade 12 (Matric) certificate
- 1-2 years of experience in a similar IT or support role _(preferred but not essential)_
- Basic knowledge of:

- Windows operating systems
- Microsoft Office (especially Excel & Word)
- Networking basics and internet protocols
- Strong problem-solving and troubleshooting skills
- Good verbal and written communication skills
- Ability to work independently and manage time effectively
- Willingness to learn and grow within the role
- Valid driver’s license _(preferred but not essential)_

**What We Offer**
- A good starting salary (**R8,000-R10,000**, depending on experience)
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- Clear growth path into **senior IT support**, **software support**, or **networking roles**:

- Exposure to both local and national-level technical projects

Pay: R8 000,00 - R10 000,00 per month

Work Location: In person

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