Customer Success Manager, UBER Direct South Africa

1 week ago

Randburg, South Africa Uber Full time

**About the Role**

Our Customer Success Managers are critical to the success of Uber Direct, and we need a strong, dedicated CSM to support and grow their business on our platform. You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top-tier partners. We are seeking an individual who can work collaboratively with sales, operations, and technical counterparts to unblock the needs of partners.

You will succeed in this role if: you find focus in fast-paced environments; you are a coach at heart; you possess an insatiable appetite to continuously learn and teach.

**What You'll Do**
- Own and manage a portfolio of top Platform Partners on Uber Direct; focus on growing their business, improving their operations and making them advocates
- Assist with expansions, rollouts, and new partner initiatives to drive growth on Uber Direct
- Set and track account KPI targets, weekly, monthly, and quarterly in a MBR, QBR context
- Work cross functionally with teams to identify and drive growth opportunities
- Engage with your portfolio to understand opportunities for our product team to build better features and products
- Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
- Lead cross-functional improvements in order to ensure we have the best customer experience in the industry
- Collaborate with leadership to set organizational strategy, and rapidly execute against it.

**What You'll Need**
- 3+ years experience in customer success or account/partner management
- Previous experience working with platform partners to drive onboarding and growth
- Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills
- Previous Restaurant or Retail experience
- Knowledge of CRM software like Salesforce
- BA/BS Degree
- **Analytical Thinking**:Analytical skills and ability to extract trends and insights from customers data. Executive Presence and ability to engage with multiple stakeholders.
- **Business Acumen**: Good with articulation, communication, presentation and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
- **Data Insights**:Ability to use insights and data-driven decision making to inform the sales process. Develop sales strategies and market pitch to respond to a dynamic market landscape.
- **Stakeholder Management**:Collaborate cross-functionally to build efficiencies, elevate customer experience and share knowledge, communicate and collaborate with Uber teams around the globe.

  • Specialist Account Executive, UBER Direct South Africa

    1 week ago

    Randburg, South Africa Uber Full time

    **About the Role** In this Specialist Account Executive role, you will be responsible for driving growth by selling into top-tier Enterprise and Mid-Market partners across Online Food Delivery, Grocery, and Pharma in South Africa. The role involves end-to-end ownership of the sales cycle from prospecting and closing deals to managing account progression...

  • Growth Strategy Manager, Direct South Africa

    1 week ago

    Randburg, Gauteng, South Africa Uber Full time R900 000 - R1 200 000 per year

    About The RoleUber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.Our Customer Success Managers are critical to the success of Uber Direct, and we need a strong, dedicated CSM to support and...

  • Strategic Partner Manager, UBER Eats, Johannesburg

    2 weeks ago

    Randburg, South Africa Uber Full time

    **About the Role**: Uber Eats is looking for a Strategic Partner Manager. This is a critical role that will own some of the most valuable partnerships for Uber Eats in South Africa - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved...

  • Partner Enablement Analyst, UBER Eats South Africa

    1 week ago

    Randburg, South Africa Uber Full time

    **About the Role** Uber Eats is looking for an experienced data analyst who can collaborate with our local partner managers to improve the efficiency of their promotional strategies, drive operational excellence with scalable solutions to restaurant operations, and improve the health of the business by accelerating adoptions of new products. This role calls...

  • Manager, Business Development

    3 weeks ago

    Randburg, South Africa Uber Full time

    Job title : Manager, Business Development - SSA Job Location : Gauteng, Randburg Deadline : December 07, 2025 Quick Recommended Links Jobs by Location Job by industries About the Role The BD team works on some of the biggest and most impactful deals at Uber including Demand, Supply, Earners, Loyalty, Travel, and Sustainability. We are at the core of the...

  • Sales Account Representative, UBER Eats

    7 days ago

    Randburg, South Africa Uber Full time

    **About the Role**: **What You’ll Do**: - Leverage prospecting skills and relationships to build partnerships with merchants in the SA region. - Manager Contract negotiations aimed at establishing the foundation of a strong relationship with our merchants, including sustainable economics for both parties. - Clearly communicate the value of Uber and its...

  • Manager, Business Development

    3 weeks ago

    Randburg, South Africa Uber Full time

    Job title : Manager, Business Development - SSA Job Location : Gauteng, Randburg Deadline : December 07, 2025 Quick Recommended Links Jobs by Location Job by industries About the Role The BD team works on some of the biggest and most impactful deals at Uber including Demand, Supply, Earners, Loyalty, Travel, and Sustainability. We are at the core of the...

  • Senior Manager, Business Development

    1 week ago

    Randburg, Gauteng, South Africa Uber Full time R200 000 - R250 000 per year

    About The RoleThe BD team works on some of the biggest and most impactful deals at Uber including Demand, Supply, Earners, Loyalty, Travel, and Sustainability. We are at the core of the business strategy, giving you the chance to work with global and cross functional stakeholders. MEA and SSA are one of the highest growth markets for Uber globally, and will...

  • Operations Coordinator, South Africa Marketplace Operations, Grocery

    1 week ago

    Randburg, South Africa Uber Full time

    **About the Role** Uber is building the world's best and biggest marketplace for on-demand delivery of local commerce. As an Operations Coordinator, you'll play a crucial role in shaping the future of grocery and retail delivery in South Africa. You'll be responsible for executing and scaling a unique fleet model for premium delivery partners, ensuring we...

  • Merchant Operations Lead

    1 week ago

    Randburg, South Africa Uber Full time

    **About the Role** As the Merchant Operations Lead for South Africa and Kenya, you will play a key role in shaping and executing the strategy for merchant quality, onboarding, growth, education, and compliance across Sub-Saharan Africa (SSA). You'll lead a team of operations and logistics managers and analysts, ensuring our restaurant and retail partners...