Growth Strategy Manager, Direct South Africa

1 week ago

Randburg, Gauteng, South Africa Uber Full time R900 000 - R1 200 000 per year

About The Role
Uber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.

Our Customer Success Managers are critical to the success of Uber Direct, and we need a strong, dedicated CSM to support and grow their business on our platform. You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top-tier partners. We are seeking an individual who can work collaboratively with sales, operations, and technical counterparts to unblock the needs of partners.

You will succeed in this role if: you find focus in fast-paced environments; you are a coach at heart; you possess an insatiable appetite to continuously learn and teach.

What You'll Do

  • Own and manage a portfolio of top Platform Partners on Uber Direct; focus on growing their business, improving their operations and making them advocates
  • Assist with expansions, rollouts, and new partner initiatives to drive growth on Uber Direct
  • Set and track account KPI targets, weekly, monthly, and quarterly in a MBR, QBR context
  • Work cross functionally with teams to identify and drive growth opportunities
  • Engage with your portfolio to understand opportunities for our product team to build better features and products
  • Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
  • Lead cross-functional improvements in order to ensure we have the best customer experience in the industry
  • Collaborate with leadership to set organizational strategy, and rapidly execute against it.

What You'll Need

  • 3+ years experience in customer success or account/partner management
  • Previous experience working with platform partners to drive onboarding and growth
  • Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills
  • Previous Restaurant or Retail experience
  • Knowledge of CRM software like Salesforce
  • BA/BS Degree
  • Analytical Thinking: Analytical skills and ability to extract trends and insights from customers data. Executive Presence and ability to engage with multiple stakeholders.
  • Business Acumen: Good with articulation, communication, presentation and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
  • Data Insights: Ability to use insights and data-driven decision making to inform the sales process. Develop sales strategies and market pitch to respond to a dynamic market landscape.
  • Stakeholder Management: Collaborate cross-functionally to build efficiencies, elevate customer experience and share knowledge, communicate and collaborate with Uber teams around the globe.

Preferred Qualifications

  • Knowledge of Last Mile Delivery space
  • SQL experience

  • branch manager – engines direct strijdompark

    10 hours ago

    Randburg, Gauteng, South Africa Mike's Place Engine Importers Full time R420 000 - R720 000 per year

    Engines Direct is expanding into Gauteng We're looking for a strong, energetic and hands-on Branch Manager to lead our new Strijdompark branch.As the Branch Manager, you will be responsible for the overall performance, growth and day-to-day operations of Engines Direct Strijdompark.This is a role for someone with a strong personality who can lead from the...

  • Marketing Portfolio Manager III

    2 days ago

    Randburg, Gauteng, South Africa FNB South Africa Full time R1 200 000 - R2 400 000 per year

    Job DescriptionRole PurposeThe FNB Business Marketing team is looking for a future B2B Senior Marketing Portfolio Manager to provide strategic partnership to relevant Business Unit EXCOs by assessing business needs and offering customised marketing solutions. They help to steer these inputs to develop relevant marketing programs that align with the strategic...

  • Dealer Principal Kia south Africa

    2 weeks ago

    Randburg, Gauteng, South Africa Motus Full time R1 200 000 - R2 400 000 per year

    Job Description:The successful candidate will be responsible to develop tactical strategy and associated delivery plans and policies ensuring maximum efficiency and profitability of the dealership whilst providing customer satisfaction daily.Specific Role Responsibilities: Come to work with a win-win attitudeSit with Sales managers and F & I Managers daily....

  • Growth Co Trade Execution Specialist

    2 weeks ago

    Randburg, Gauteng, South Africa The South African Breweries Full time R900 000 - R1 200 000 per year

    Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates,...

  • Key Accounts Manager

    7 days ago

    Randburg, Gauteng, South Africa FNB South Africa Full time R250 000 - R450 000 per year

    Job DescriptionHello Future Key Account ManagerWelcome to FNB Personal Segment Advisory and Suites, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team in FNB Personal Segment Advisory Suite, you will be surrounded by unique...

  • Call Centre Manager

    2 days ago

    Randburg, Gauteng, South Africa OUTA Full time R120 000 - R180 000 per year

    The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a sharp focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation...

  • Senior Manager, Business Development

    1 week ago

    Randburg, Gauteng, South Africa Uber Full time R200 000 - R250 000 per year

    About The RoleThe BD team works on some of the biggest and most impactful deals at Uber including Demand, Supply, Earners, Loyalty, Travel, and Sustainability. We are at the core of the business strategy, giving you the chance to work with global and cross functional stakeholders. MEA and SSA are one of the highest growth markets for Uber globally, and will...

  • Risk Manager II

    11 hours ago

    Randburg, Gauteng, South Africa FNB South Africa Full time R200 000 - R500 000 per year

    Job DescriptionHello Future, Risk ManagerWelcome to FNB, the home of the #Changeables.We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.As a Risk Manager within FNB ConnetMe, you will be in a team where experts come together and ignite effective change. We call these #changeables...

  • Operations Manager

    2 weeks ago

    Randburg, Gauteng, South Africa CSG Group Full time R2 000 000 - R2 500 000 per year

    𝗔𝗿𝗲 𝘆𝗼𝘂 𝗮 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗹𝗲𝗮𝗱𝗲𝗿 𝘄𝗶𝘁𝗵 𝗮 𝗽𝗮𝘀𝘀𝗶𝗼𝗻 𝗳𝗼𝗿 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲...

  • Sales Team Leader

    11 hours ago

    Randburg, Gauteng, South Africa FNB South Africa Full time R3 000 000 - R4 000 000 per year

    Job DescriptionHello Future: Sales Team LeaderWelcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team FNB Personal Segment Advisory and Suites, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the...