Senior Technical Support Analyst

2 weeks ago

Johannesburg, South Africa Sage Full time

**Job Description**:
Sage is seeking two Senior Technical Support Analysts to join our team in Johannesburg. In this hybrid role (with a minimum of three days per week on-site), you’ll play a key role in supporting our cloud-first strategy and delivering an exceptional omnichannel experience across a variety of products and platforms. You’ll provide expert technical knowledge to support both our customers and Business Partners.

Key Responsibilities
- On a daily basis, provide expert knowledge by supporting and resolving complex product escalations for Customer Support and other stakeholders
- Prioritise workload when resources change, managing time and resources effectively to ensure the best possible outcome for the customer, employee and organization
- Actively participate in internal projects such as product enhancements processes, training development, capturing and maintaining knowledge capital, improving overall support skills, and improving customer service in the department as assigned.
-:
’:
You’ll work under the guidance of a Services Team Leader, collaborating closely with Senior Technical Support Analysts, Product Support Analysts, and Quality Assurance Analysts. This collaborative environment is designed to support your development and help you make an immediate impact.
:

- Bachelor’s degree or National Diploma (preferred)
- 2-3 years of experience in Payroll Customer Support
- Certification in Sage 300 People and MCS
- 1-2 years of hands-on experience supporting Sage 300 People and MCS

’:
If you thrive in an environment where supporting customers with empathy and humility is key, this role offers the perfect opportunity to put your problem-solving and troubleshooting skills to work. You'll be challenged and motivated as you:

- Actively listen and ask insightful, probing questions
- Simplify complex business processes into clear, manageable steps
- Help break down barriers to success—for yourself, our organisation, and our customers
Join us in a role where your contributions make a meaningful impact and where continuous growth is part of the journey.

LI-VS1

Function

Customer Operations

Country

South Africa

Office Location

Johannesburg

Work Place type

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

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